Answered

Unable to play/connect

  • 22 October 2018
  • 5 replies
  • 390 views

I have just started receiving an error message from my Sonos system.
unable to play XXXXX.mp3
unable to connect to //DESKTOP-PMCDGC1/MusicLibrary
I have checked the firewall settings, network connections and Sonos preferences. All are correct. There doesn't seem to be any reason why this is happening. Help would be appreciated.
Thanks.
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Best answer by Stanley_4 22 October 2018, 03:09

Is your desktop's SMB sharing version still allowing Version 1 connections?
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5 replies

Userlevel 7
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Is your desktop's SMB sharing version still allowing Version 1 connections?
I'm sorry, but I have no idea what your question means.
Userlevel 7
Badge +21
Try here: https://support.sonos.com/s/article/2401?language=en_US

If that doesn't help submit a diagnostic after recreating the problem and contact Sonos here or by one of their other methods with the number.
I followed the steps in the link. Now the first screen is saying Open the Sonos app on a mobile device to set up your system. I don't have a mobile device. Can you help with what to do next?
Is there live chat for Sonos or else this could take ages?
Contact Sonos to discuss it.

Depending on your location, the phones might be a great solution, but they have (under that link I put) resources under both Twitter and Facebook that are 24/7.