Unable to play, access denied error

  • 31 August 2018
  • 1 reply

Really annoying issue that just cropped up after the last update. Sonos, for some inexplicable reason, will no longer play music from my Mac OSX media server, even though it indexes and loads the music library, updates album art, etc. Just refuses to play it. Any ideas on what the problem could be, or is this a not so subtle way to nudge me in the direction of paid streaming services?

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1 reply

I wouldn’t think any change from Sonos would have done that. Try playing again, and then submit a diagnostic, and post the number here for Monday, or ping them on the 24/7 service on Twitter or Facebook. My guess would be a background update by a firewall/virus protection app, but Sonos would likely have a better guess after looking at the diagnostic.