Unable to find songs/albums from Amazon Music Unlimited in the Sonos Controller

  • 12 September 2018
  • 30 replies
  • 2098 views

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the title should say 'certain songs/albums' but can't edit it now

We recently upgraded to Amazons subscription service, Music Unlimited.

However when searching for albums using the Sonos controller (windows 10), it simply doesn't find some albums that are searchable on the Amazon website.

Just to clarify - yes I've checked the album is available for streaming via Music Unlimited (as opposed to being an mp3 purchase which they also offer) on the amazon website, and yes I'm searching Amazon Music Unlimited in the search bar.

Any ideas?

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30 replies

I am in the UK and have a 3 month trial of Amazon Music Unlimited. I can sign onto the Iphone app or onto the WEB Amazon music unlimited and see all music . However when I try and attach the service to Sonos I just get the basic Amazon music and not the unlimited. I can see others have this issue but haven't really found a thread that explains it.
Did you try this?
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Artists tab was selected. I had selected other tabs and gone back to Artists a few times to be certain.
@Ken, The Smiley is so cute.
Given that it's in the thread title, I too feel a little silly, but not enough to cast the "stupid" label.
AM Unlimited is Amazon Music Unlimited. Searches for any artist via Sonos on my Amazon Music Unlimited source yielded no results. Same searches via Zonos work fine.
Removing AM from Sonos and re-adding it is worth a try.

https://support.sonos.com/s/article/2853?language=en_US
Ken, the answer is "not at all". My first reaction was "Amplitude Modulation", and was thinking we were talking about a TuneIn issue.
I actually went off searching the music services and even Google for a band called AM Unlimited. I actually tried:
AM Unlimited
A.M. Unlimited
A. M. Unlimited
A M Unlimited
A&M Unlimited
A & M Unlimited etc etc.

And at no point did it register with me ...and the stupid part is I actually subscribe to Amazon Music Unlimited myself.

Note to self ... “must try harder next time”!!?
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My first thought was Agricultural & Mechanical personally. Or perhaps it was sort of morning music.:D

And FYI, I do searches by artist frequently with no issues. I'm in the US (United States)
Ken, the answer is "not at all". My first reaction was "Amplitude Modulation", and was thinking we were talking about a TuneIn issue.
Nexusnet,

Does this help at all? See screenshot attached.
Oh yes sorry, how stupid am I?
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AM Unlimited is Amazon Music Unlimited. Searches for any artist via Sonos on my Amazon Music Unlimited source yielded no results. Same searches via Zonos work fine.
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I can’t find the Artist 'AM Unlimited' in the native Amazon Music App either (no results found)... who are they?

Ken, I think "AM" stands for Amazon Music in this case. I don't think Nexusnet is specifying exactly what search terms he's using, or the location he's searching from.
AM Unlimited does not work. Any search for an artist returns "no results found". Have struggled with this for over a half hour this morning. I have had enough problems with Sonos Controller that I am looking at third party apps like Zonos on my Win10 platform. Tired of struggling with Sonos software that is supposed to be easy to use but just doesn't work.I can’t find the Artist 'AM Unlimited' in the native Amazon Music App either (no results found)... who are they?
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AM Unlimited does not work. Any search for an artist returns "no results found". Have struggled with this for over a half hour this morning. I have had enough problems with Sonos Controller that I am looking at third party apps like Zonos on my Win10 platform. Tired of struggling with Sonos software that is supposed to be easy to use but just doesn't work.
I'm happy to confess I was being an idiot here.

I was searching stations and not albums. It wasn't immediately obvious to me (I have poor eyesight) that the tabs across the top are stations/artist/album/etc.

So egg on my face. Thank you for your help Ken.
frugalpenguin,

I personally think the search facility in the Sonos App could do with a bit of an overall anyway, not least as we see two of those search-tabs have the same label of 'Genres'... so it certainly needs a bit of TLC.

I have reported the duplicate 'Genres Tab Label' matter by the way.

I’m also not criticising anyone here either, as I suspect the work needed in the search facility has been put on the back-burner a little, due to the impending 'google home' update and a few other far more pressings things that Sonos have publicly announced for later this year.
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I'm happy to confess I was being an idiot here.

I was searching stations and not albums. It wasn't immediately obvious to me (I have poor eyesight) that the tabs across the top are stations/artist/album/etc.

So egg on my face. Thank you for your help Ken.
Rob,

Yes I suspect so ... see this link:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201248840

Sometimes though, it is easier to contact your local Amazon Customer Support and speak to them about the issue.
Hi Ken

Here is a screen grab from my PC based controller. A simple search for 'Led Zep' returns nothing.

One thing I have noticed is that when I try and add a service or reauthorise (reauthorize) my current Amazon Music service on Sonos it takes me to Amazon.com (for which I have no login), whereas my my account is with Amazon.co.uk. Could this be the issue?

My online account profile with Sonos is set to UK.

Thanks.

Rob
frugalpenguin,

Is it possible you may not have seen the 'more' option in the Sonos App as shown in the attached further screenshot...

I have seen others miss this option in the past, so it’s perhaps a case that Sonos developers need to make it a little more obvious, but without spoiling the overall look of the results screen too much.
Hi Ken - I am also at work so can't search my home system but from Memory, searching Amazon Music Unlimited in the Sonos Controller for 'Great Big Sea' returned on only one album. Searching the website returns eight, for example. UK based as well.
Here are my results for 'great big sea'. See screenshots attached...

First screenshot is Sonos App with 'More' option selected to see all.
Second screenshot is Amazon App where I selected to see all albums.

I haven’t yet gone through both lists but they look same/similar, I think.
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Hi Ken - I am also at work so can't search my home system but from Memory, searching Amazon Music Unlimited in the Sonos Controller for 'Great Big Sea' returned on only one album. Searching the website returns eight, for example. UK based as well.
Rob,

Have you tried reauthorising your Amazon Music Account in the Sonos App 'Settings/My Music Services'... and accepting the account linking/sharing agreement?

I would also check your country codes in both your main Sonos Profile online and also your Amazon Music account online.
Hi Ken. I'm at work at the moment so cannot get screen grab until this evening, but basically I can't search for 'any'. I get them all on my Amazon Music Unlimited app.
I live in the UK and have Amazon Music Unlimited too, so If someone can provide a missing album title here, I am happy to try to replicate the issue and maybe provide screenshots etc. Are you also showing all the album titles using the 'more' option on the right hand side (see screenshot).