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Trouble streaming music from phone on AirPlay (still)

  • 23 October 2018
  • 2 replies
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Good afternoon,
We are still having trouble when playing music stored on the phone to our Sonos system. We are aware that there was a problem when there are other AirPlay non Sonos components on the network and had switched off. We thought that the latest update had addressed these problems, but when we switched the AirPlay on the other component (AppleTV 4) it is back to how it was. Music will cut off half way through a song and a message appears saying "unable to connect to XXXXX". We know it´s not the network as there good coverage from Ubiquiti APs and when we turned off the AppleTV´s Airplay it works.

We have submitted a diagnostic number 803114840

Thanks in advance.
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Best answer by Keith N 25 October 2018, 21:33

Hi there, murray_4. Thanks for posting and sharing your diagnostic report number. The past couple updates have included some fixes that have helped some but has not completely resolved this issue. Our team is actively looking at this and we will be sure to give an update as information becomes available.

Thank you for your patience.
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Hi there, murray_4. Thanks for posting and sharing your diagnostic report number. The past couple updates have included some fixes that have helped some but has not completely resolved this issue. Our team is actively looking at this and we will be sure to give an update as information becomes available.

Thank you for your patience.
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Good morning,

Is there any updates on this subject? Our client is getting a little impatient about the situation.

Regards,

Murray