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Subscribed to Sonos HD but still hearing ads and can't skip songs

  • 2 May 2022
  • 1 reply
  • 47 views

Basically the title says it all. I renewed my subscription and it shows I am subscribed in my account, but I still am hearing the Sonos ads and can't skip songs. I’ve refreshed the app several times, logged out and in, nothing seems to work. Don’t like paying for a service that’s not working. 

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Best answer by Mr. T 2 May 2022, 01:50

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Userlevel 6

Is the Sonos Radio icon showing as red or black?

Have you tried re-authorising Sonos Radio in the Sonos app?

Go to Settings > Services & Voice > Sonos Radio > Reauthorize account