Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile


Userlevel 1
The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
icon

Best answer by Edward R 19 June 2019, 13:58

We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.



Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.



Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?



Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:




  • What devices do you have?
  • Has anything changed on the network?
  • Which service(s) are you trying to listen to?
  • Is the behaviour always the same?
  • Can you recreate it with ease, or is it random?

Be sure to include the a diagnostics confirmation number, too.
View original

235 replies

1876795475
 

Can you please help me I dont understand what is happening! 

Userlevel 5
Badge +13

Hi @StefanieSB, welcome to the Sonos Community and  I’d be happy to assist you. I also appreciate you reaching out here and submitting a diagnostic. Have you checked other music/radio services if you’ll get the same problem? It’s more than a month since you rebooted your speakers, try to refresh the whole set up. Disconnect all Sonos from power and the same goes with your network devices like modem, router, access points. After 5-10 seconds, connect all the network devices and wait until it’s back and working. Once the internet is working again, connect all Sonos back to power. Observe if it will make any difference and submit another diagnostic. Just let us know and reply to us with the confirmation number. We and the community are always here to help.

Facing the same issue: Sonos randomly stops playing and continues different a different song sometimes in the middle of the song. Time before sonos starts playing again seems random too.

 

information:

  • no changes to network
  • Sonos Beam
  • Trying to listen to Spotify
  • Behaviour not always the same
  • Dont know how to re create
  • Diagnostic number: 1083820934
Userlevel 5
Badge +13

Hi folks. Thanks for reaching out and welcome to the new community users here. Just to let you know that we’ve had an issue with the Spotify service and it should perfectly now. You can always check it in status.sonos.com. Try to remove and re-add the service and another controller if the same issue persists. Hope this helps. We and the community are always here to help.

Hi.

same problem here. extremely irritating…

Spotify playback randomly skipping, stopping and keeps dropping out, jumping one or several songs in the playlist. Sometime it only drops out on one of my sonos devices when they are grouped together.

has anyone figured out the problem?

My system: Sonos S1, several Connect:amp, 1 Play 5, 1 Play3, 1 Playbar, 1 IKEA symfonic.

Diag # 1631918532

Hi, I'm having the same issue with spotify playback skipping, especially the end of titles are cut off.

 

Diagnostic report: 1792487440

Spotify playback has been randomly skipping and stopping for months now, on both Sonos S1 and S2.

I have Spotify Family Premium and the Spotify user-account is definitely NOT being used on other devices, as it was setup specifically for this one system.

Hi, I am loosing connection with Spotify. The problem is random and correct by itself after a while.

The diagnostic number is: 184885700

Thanks for the support.

Regards,
Julio

 

Diagnostic number 1141109334

Spotify skips tracks, or stops in the middle of song, or say a track can’t be played. Worked perfectly for many years, I didn’t use my speaker for a year or so but when I started using it again maybe 6 months ago this has been a frequent issue.

I used to use a Sonos alarm as my morning wake up with Spotify playlist, but many times there was a Sonos alarm signal instead of Spotify so I changed to RadioPlay then Sonos Radio which has worked completely without interruption all day every day.


I have tried to change routers, factory reset etc.

Connection speed is good and Spotify works flawlessly on all other devices everywhere I am where there’s Wi-Fi connection. 
The problem occurs only on Sonos and only with Spotify, other music services on Sonos works great. 

 

You might want to follow this conversation, somehow related: https://en.community.sonos.com/troubleshooting-228999/intermittent-audio-cut-out-with-grouped-speakers-6845901?postid=16459079#post16459079

 

 

 

Diagnostic number 1141109334

Spotify skips tracks, or stops in the middle of song, or say a track can’t be played. Worked perfectly for many years, I didn’t use my speaker for a year or so but when I started using it again maybe 6 months ago this has been a frequent issue.

I used to use a Sonos alarm as my morning wake up with Spotify playlist, but many times there was a Sonos alarm signal instead of Spotify so I changed to RadioPlay then Sonos Radio which has worked completely without interruption all day every day.


I have tried to change routers, factory reset etc.

Connection speed is good and Spotify works flawlessly on all other devices everywhere I am where there’s Wi-Fi connection. 
The problem occurs only on Sonos and only with Spotify, other music services on Sonos works great. 

 

This problem with Spotify only (not occuring with Apple Music) is easily reproductible for me by putting all my Sonos devices on one group and jumping from song to song, or advancing the time in a song, using the S2 Sonos app.  

With Apple Music, I get a normal experience, but with Spotify I get random erratic results of all sorts…

I am using the same song on Apple Music and Spotify to keep the comparison as good as possible.  In the comparison I am doing, everything is identical, with the exception of Apple Music vs Spotify.

Somehow, the Sonos “orchestration” across all devices seems to be good with Apple Music, but not as good with Spotify.

 

 

Hi, 

I have been having the same issue since I got a Spotify account in February. I select a song. Plays for around 20 seconds and stops. Restart the song. Stops 20 secs later.. Give us in frustration. 

In reply to your request: 

  • What devices do you have? Living Rm: Playbar, Sub, 2x Play:1; Kitchen: Play:1; Bedroom: Play:1; Boost in 2nd Bedroom 
  • Has anything changed on the network? No
  • Which service(s) are you trying to listen to? Spotify 
  • Is the behaviour always the same? Yes, described above 
  • Can you recreate it with ease, or is it random? Yes, definitely. 

I have tried all of the things I see on threads: powering down all devices and turning back on one by one; changing channels on the Sonos system; etc. 

I have always had an issue with TV sound dropping out in the Kitchen when grouped with the Living Room. I gave up on that a long time ago. 

I would add my concern and disappointment that such an expensive bit of kit only works for TV in the Living Room, my personal music library, and radio stations. I expect it to do everything. 

Diagnostic submitted - Your confirmation number is: 1469798923.

 

 

 

I tried playing Spotify through the Spotify app (instead of Sonos app) and it seems to be working now. Much more stable. Only been a few hours but no more stopping 20 seconds into a song.

You can even select which room from the Spotify app now (not sure if this is new or not.. but I just noticed). 

 

 

 

Hi, 

I have been having the same issue since I got a Spotify account in February. I select a song. Plays for around 20 seconds and stops. Restart the song. Stops 20 secs later.. Give us in frustration. 

In reply to your request: 

  • What devices do you have? Living Rm: Playbar, Sub, 2x Play:1; Kitchen: Play:1; Bedroom: Play:1; Boost in 2nd Bedroom 
  • Has anything changed on the network? No
  • Which service(s) are you trying to listen to? Spotify 
  • Is the behaviour always the same? Yes, described above 
  • Can you recreate it with ease, or is it random? Yes, definitely. 

I have tried all of the things I see on threads: powering down all devices and turning back on one by one; changing channels on the Sonos system; etc. 

I have always had an issue with TV sound dropping out in the Kitchen when grouped with the Living Room. I gave up on that a long time ago. 

I would add my concern and disappointment that such an expensive bit of kit only works for TV in the Living Room, my personal music library, and radio stations. I expect it to do everything. 

Diagnostic submitted - Your confirmation number is: 1469798923.

 

 

 

Badge

Just chiming in once more. I tested all of last week - even took notes - and I have very few issues. Mostly at startup if anything, where it would take anywhere between 10-30 seconds for music to start playing, but only one time did I notice a dropout at all, nothing compared to what it was previously. 7 days strong and I’m confident in Spotify integration. Hopefully, nothing changes from here, but whatever was fixed, thank you!! 

Badge

No dice. Still trouble at startup and drops from one or more speakers when using Spotify. Going to try YouTube Music for a while again. I'm bummed but for me this is too big an issue to stick with Spotify. 

Badge

I did have terrible issues late last night, but today has been mostly 100%. Crossing my fingers that it’s up and running now for good, but time will tell. 

Badge

Can anyone confirm if things have been better since the update? Mine has been 100% for the past few days surprisingly, I didn’t want to jump the gun and jinx myself, but I heard back from support today (again) with this:

We just wanted to confirm if these issues are still occurring now. There have been a few things on our end which may have contributed to these errors that have since been resolved.

I wonder if they found an issue with Spotify and were able to rectify it? 

 

Yes, it seems like the issue is finally fixed! It has been working flawlessly for the last few days without skipping. Wished they would have officially acknowledged that there was a problem though but glad that it’s fixed now. *fingers crossed* 

Badge

Can anyone confirm if things have been better since the update? Mine has been 100% for the past few days surprisingly, I didn’t want to jump the gun and jinx myself, but I heard back from support today (again) with this:

We just wanted to confirm if these issues are still occurring now. There have been a few things on our end which may have contributed to these errors that have since been resolved.

I wonder if they found an issue with Spotify and were able to rectify it? 

I am an IT guy with a rock solid WiFi mesh network. About a month and a half ago songs on Sonos playing through Sonos started skipping songs mid way. I don't buy the WiFi story that it is disconnecting therfore skipping songs. I don't have the issue when streaming songs through Sonos using Amazon music. I spent two hours with Sonos Tech support only to be cut-off after I had sent no less then 5 diagnostic tests to the tech. The tech helping me was nice, but seemed incapable of figuring out my issue. I was then dropped from the call and my issue was never fixed. In my personal opinion there is a problem between Sonos and Spotify interfacing which is causing the songs to skip only when songs are streamed through Sonos onto Spotify. I would like an answer from Sonos and not some bogus your WiFi is causing the issue answer. I am waiting.

I would want to know if the issue is Spotify or Sonos fault. Because the simplest action is to quit Spotify and have a new subscription with Tidal, Deezer, or others.

So if the problem comes from Spotify servers, no qualm to abandon them because they do nothing to fix this.

But… if the problem comes from Sonos software, and not from Spotify, it bothers me to do this… because I have some “loyalty” to Spotify…

So if only we could know who is guilty…..

In the meantime, it’s just shameful that nothing has been made to fix this problem. Is there perhaps a war between Spotify and Sonos? Or is it because Sonos could be bought by Apple…?

Shameful.

 

Sonos is not going to throw a partner under the bus, so asking who to blame is useless. One thing is for sure, Spotify is the most buggy service on Sonos, as most services are relatively problem free.  So take that as you may.  

And no, Sonos is not being bought by Apple.  

Userlevel 1
Badge +1

I would want to know if the issue is Spotify or Sonos fault. Because the simplest action is to quit Spotify and have a new subscription with Tidal, Deezer, or others.

So if the problem comes from Spotify servers, no qualm to abandon them because they do nothing to fix this.

But… if the problem comes from Sonos software, and not from Spotify, it bothers me to do this… because I have some “loyalty” to Spotify…

So if only we could know who is guilty…..

In the meantime, it’s just shameful that nothing has been made to fix this problem. Is there perhaps a war between Spotify and Sonos? Or is it because Sonos could be bought by Apple…?

Shameful.

Badge

Scratch that - my issues continue. Was fine for a day or so, but now back to cutting out and skipping.

Badge

So I did a bunch of rebooting, unplugged and replugged all my speakers and reset my Wi-Fi. Spotify for the last few days has seem to be pretty good. I haven't noticed nearly as many dropouts, only a few things here and there. My fingers are crossed that this keeps up, but I know that it's an ongoing issue. So hopefully it will keep working. 

I have exactly the same problems and have had for several weeks. Only happens when I access Spotify from Sonos and not when I access Sonos from Spotify. Also fine with Amazon. Very annoying. Please sort!

I have the same issue with Spotify on my Sonos system, I have had contact with Sonos support a few times but have given up. I have a subscription to Deezer now, I have no problems with that service, so it seems Spotify is going to lose a customer.

 

My Sonos config: 4x play 1, 1 playbar, 1 sub. Playbar is wired to the router, the rest is on wifi.


My diagnostic number is: 1546107338

  • Has anything changed on the network? 
    Nope
     
  • Which service(s) are you trying to listen to? 
    Spotify
     
  • Is the behaviour always the same? 
    No it's irratic but every now and again a song will interupt and Sonos will skip to the next song in the list.
     
  • Can you recreate it with ease, or is it random?

          It happens so often that it's annoying the hell out of me.

 

I hope you can resolve this issue with Spotify as I'm 100% convinced it's not a local issue of the user network as you seem to think.

 

Reply