Sonos should offer a BBC iPlayer Radio App in the controller

  • 25 September 2014
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297 replies

Userlevel 7
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Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

I just state the facts as they are. I do.not work for Sonos and I also don't appreciate the personal insults. Realize other people read this forum wanting to know current solutions and facts as well as current status.
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

Chris, are you paid by Sonos for your sterling propaganda efforts, or are you just a star-struck fanboy? Your attempts in this (and other) threads to defend the indefensible is almost heroic 🙂
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

Chris, are you paid by Sonos for your sterling propaganda efforts, or are you just a star-struck fanboy? Your attempts in this (and other) threads to defend the indefensible is almost heroic 🙂
Userlevel 2
Badge +3
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

That's exactly the point, Chris. If Sonos think they can cobble together a solution using TuneIn, they need to think again. I know they are different styles of device, but what is needed is something similar to the interface on Logitech Squeezebox allowing both live and on-demand BBC streaming - and it works brilliantly (and now!)
Userlevel 7
Badge +22
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

We don't know what on demand functionality will be back with the new HLS streams. Doesn't sound like it was ever very good even pre-HLS issue.
Userlevel 7
Badge +22
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

Wait. Ok I was just quickly answering. BBC is completely different issue. See BBC threads. Until Sonos adds HLS support you need to run minimserver on your computer for Sonos to be able to access the new BBC feeds your computer does already.
Userlevel 2
Badge +3
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

I agree with Bokkiedog. Back when you could listen to on-demand BBC streams via Sonos/TuneIn, it would frequently drop out and then would often fail with 'file not found' when you would try to start it up again. Whereas listening via the computer was a far better experience.
Userlevel 7
Badge +22
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

Inwouldnsubmit a diagnostic and call Sonos for them to review the connectivity.
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

No. I have done this and my computer streams BBC live perfectly well while the Sonos speakers stutter and splutter. It's something to do with how tuneinn and/or Sonos cock up caching/proxying/whatever.
Userlevel 7
Badge +22
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

Tune in is a cataloging source for finding internet radio streams. Tunein links you direct to the stations streaming feed. Breakups are a result of connection or issue with the stations feed itself. Tunein is not serving the music or re-encoding in any way. If a station you listen to is having difficulty. First thing i would do is go on a computer and link direct to via he station website and see if an issue there. If no issue on the station feed through a computer hen troubleshoot if Sonos is getting a bad connection to the Internet. If have similar issues with the station feed on your computer contact the staton.
Userlevel 2
Badge +3
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.

TuneIn is Sonos's chosen partner for internet radio. It's worth highlighting how inadequate the service is if only to show how badly an integrated BBC Radio app is needed. Even before all the BBC shenanigans, TuneIn was, at best, a bit flaky.
Tunein might be crap, but this thread is for BBC iPlayer radio App integration.

But anyway, Sonos have been ignoring their UK customers for years over this, and now their CEO has allowed an article to be published that is extremely misleading. Predictably, I've no response from tweets to John MacFarlane, Sonos Support or the journalist who wrote the article.

I am waiting for one of their competitors to integrate with iPlayer to allow their customers to 'listen again', then I'll sell my Sonos kit.
Userlevel 3
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drop outs on Tunein have been very bad today - BBC Radio stuttered and dropped out multiple times between 7am and 9am UK time.   As you say this is becoming unusable and I rely on it to wake me up as my alarm setting.
Userlevel 3
It's not just BBC services, it seems that Tunein sucks across the board. At my office we have a Sonos that also keeps cutting out on various independent music stations, starts stuttering and goes dead about once an hour. Bordering on un-usable. And that's with a very good high-speed internet connection.
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was just about to post that I'd been listening to radio 4 trouble free this morning .... when it cut out again.  Still, 30 minutes is pretty good for tunein's bbc suport.   And there is the nub of the problem; sonos are hand in glove with tunein as their radio partner and tunein can't handle bbc radio.  In this respect it's out of sonos' hands.  

The crappiness of tunein at getting catchup radio is no new thing since the streaming protocol changed;  it's always been very poor.  Go along to the tunein website using a pc - it's the same as trying to use it via sonos.

A native iplayer app to go along with amazon and spotify is probably what we need ... but presumably those companies pay sonos to host them and the BBC will not (nor should it) - and maybe sonos' mates at tunein would complain about being bypassed.

Back to my nice old Pure Evoke DAB radio.
The issue is getting worse,  there used to be some items (the infinite monkey cage for example) on podcasts however it seems  fewer and fewer programs are available?   

This along with parental filters seem a quick and easy fix, yet once again focus seems to be on redesigning the user interface than on functionality.


I can only conclude the man is either supernaturally deluded - or he's a psychopath.
Tweet the journalist, Sophie Curtis @scurtsy to inform her of her error. Is this something trading standards would be interested in? Anyone got John McFaralne's twitter address?
Userlevel 1
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Worth anyone interested in getting an iplayer app for Sonos to post a comment on the telegraph article here where Sonos CEO says they embrace Apple and extols the virtue of BBCs raido....: http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/media/11671181/Sonos-CEO-We-would-embrace-Apple-Music.html or on their twitter account: @Sonos or if you have LinkedIn directly to the CEO here: https://www.linkedin.com/pub/john-macfarlane/20/8aa/8a
The issue is getting worse,  there used to be some items (the infinite monkey cage for example) on podcasts however it seems  fewer and fewer programs are available?   

This along with parental filters seem a quick and easy fix, yet once again focus seems to be on redesigning the user interface than on functionality.


It is ironic that when there are so many complaints about BBC iPlayer and Sonos that The Daily Telegraph published an article (paid-for advertising?) in Monday 15 June edition extolling the advantages of Sonos and it’s use (among others) to listen to the BBC. 

It quotes John MacFarlane, co-founder and chief executive, “When a person buys a Sonos, the first thing they typically do is add their music collection and then they add an on-demand service”.

The article then goes on to say that in Britain, which is the second largest market for Sonos, how popular internet radio is thanks to BBC iPlayer.

It is indeed about time that those of us who bought Sonos for, as well as accessing our music collections, listening to BBC on-demand catch-up services via BBC iPlayer should be able to do so!
The issue is getting worse,  there used to be some items (the infinite monkey cage for example) on podcasts however it seems  fewer and fewer programs are available?   

This along with parental filters seem a quick and easy fix, yet once again focus seems to be on redesigning the user interface than on functionality.
Userlevel 2
1. Francis says "I have connected an iPad to access BBC radio on-demand to input to a radio". Radio. Not play1. Radio.
1) BBC iRadio was never supported, so I can't see how you could have a "loss".

2) You own 2 Play:1's, neither of which have a line in, so how exactly are you connecting the iPad?
I started my planned Sonos system last year with two Play 1s with the intention of adding more but with the loss of BBC Radio iPlayer I have put it on hold.  Like another user suggests I have connected an iPad to access BBC radio on-demand to input to a radio in order to use this bery useful service.
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... and just to add to my previous comments; BBC radio is now virtually un-listenable-to using TuneIn, especially in the evenings; it just keeps cutting out.  I've resorted to plugging a digital radio into the back of my connect amp ... not ideal.
You misunderstood the post.  John is stating that since Sonos can be cast to from the Google Play Music app (which, by the way, is free for your own Cloud library), maybe in the future a Sonos/Chromecast solution can be found that will allow you to stream from any app, including BBC iPlayer.