Sonos should offer a BBC iPlayer Radio App in the controller

  • 25 September 2014
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297 replies

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Tune in doesn't provide streams it is just a catalog. The streams come directly from the station and quality is dependent on the the stations. The BBC issue is that tune in doesn't have the his streams in their catalog because currently Sonia is unable to play them. You can also add you own stream addresses intonsonosnif you want to play a stream not catalogued by sonos.
Thx Chris, tried this but the two stream URLs I could find for BBC Radio 2 don't work with Sonos: http://bbc.co.uk/radio/listen/live/r2.asx & http://www.bbc.co.uk/radio2/realmedia/fmg2.ram
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correct - once Sonos implements HLS you can put the HLS streams directly in (but TuneIn will have them automatically mapped).  Currently Sonos doesn't decode HLS which BBC went to ... they are working on.
Userlevel 1
Tune in doesn't provide streams it is just a catalog. The streams come directly from the station and quality is dependent on the the stations. The BBC issue is that tune in doesn't have the his streams in their catalog because currently Sonia is unable to play them. You can also add you own stream addresses intonsonosnif you want to play a stream not catalogued by sonos.
Try: http://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/http-icy-mp3-a/vpid/bbc_radio_two/format/pls.pls The BBC live radio streams seem to be ok for about an hour, for me, but then drop outs start and get more and more frequent, and it usually stops the playback. It seems that the error handling cannot cope any longer it just gets worse and worse. However if you pause the stream for a few seconds (about 10) it will then work for another hour. If the problem was down to external influneces then pausing would not reliably allow another hour of listening. Radio paradise and Planet Rock can also exhibit the problem (but less frequently).
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Tune in doesn't provide streams it is just a catalog. The streams come directly from the station and quality is dependent on the the stations. The BBC issue is that tune in doesn't have the his streams in their catalog because currently Sonia is unable to play them. You can also add you own stream addresses intonsonosnif you want to play a stream not catalogued by sonos.
BBCiPLayer - Thanks - working so far 🙂
I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.
I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


It's stories like these that make me hesitate to buy more units.

As I see it, it's pretty risky to buy a product that is 'still supported' (for the lack of a better term) yet that support has taken absurdly long to get one of the most listened to radio services the world over to work properly - and (it appears, from your post) denied that there even was a problem on their end for far too long.

If Sonos as a company goes under we'll all have kinda fancy looking paperweights and doorstops - and not much more. 
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I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


When Tune in were providing a stream that Sonos could play, the catchup available was still woefully inadequate and requests were made for Sonos to support BBC iplayer. The requests were ignored because Sonos thought iplayer was an Apple service. The change in the streaming system that Sonos were warned about has provided Sonos with a diversion to cloud the catchup failings. I have an Internet radio that used the Reciva system. If that still works I could dig that out instead of feeding a Bluetooth speaker with an iPod .
I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


"The requests were ignored because Sonos thought iplayer was an Apple service."

Do you have a citation for this statement?  Because I find it incredibly hard to believe.
I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


There are posts to this respect here. Furthermore, when I contacted them about this a year or so ago, they suffered a similar delusion, assuming that because it has an 'i' prefix, it was an apple product like iTunes or iPod. This is the level of idiocy we're dealing with here, sadly.
I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


Link to the "posts to this respect here" from a Sonos employee, please?  Because I have also been in contact with Sonos employees about iplayer for BBC and not once did I get the impression they though it was an Apple product.  Quite the opposite, in fact.
I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


Sonos are obviously doing a big push in the UK at the moment with some large displays in Curry's, Dixons etc. I went to Dixons the other day to get something else and felt the need to tell two different prospective buyers about Sonos failings. No BBC, two less units sold.

Hopefully at some point Sonos will sit less comfortably behind the curtain of TuneIn Radio. I often wonder what Sonos would do if Z-100 New York or 102.7 KIIS-FM – Los Angeles suddenly didn't work (the two most popular stations in the US).
Userlevel 7
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I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


Actually i think those are iHeartRadio radio station. IHeartRadio has its own sonos app. But personally I do listen to them changing stations in car but I don't know that a lot of people in US listen to in the home.
I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


In 2011, Tunein/Sonos lost access to well over 100 CBS stations in the US, and to this day you can only listen to them by entering a manual link which often changes. This was never resolved.
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I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


I read about the Apple/BBC confusion in this forum, if it is not correct I would assume it would be bought about by a lack of response from Sonos or a "we don't comment on future features we may add" remark.
I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


So you have absolutely no evidence for your definitive statement that Sonos confused iplayer with an Apple product. Thank for clarifying.
Userlevel 1
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I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


@Ryan, many thanks for providing the answer in this stream and pointing me in the right direction to get an update.
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I spent weeks/months last year, to-ing and fro-ing with Sonos support trying to decipher what was causing my ageing Sonos kit to hang (and need a reboot).
I’d explained all along that I thought it was connected with BBC radio streams and Tunein. They were having “none of it”.
I gave up trying to diagnose in the end.

Interestingly other radio stations (non-BBC) seem to stream very well and without any lock-ups.

I’ve had my sonos kit for years, probably about 8 or 9 now. This never used to happen with BBC stations.

I think the BBC’s migration to a new steaming platform, plus Tunein’s uselessness keeps us where we are today.

Pretty sure in the old days, Sonos used a different streaming partner to serve all their stuff. Can’t remember what it was... but it was always reliable.

Can’t believe this fiasco is still ongoing.


It is good and timely that the readers of this stream now have a good idea of the timescale for a working UK radio stream from Sonos. The downside is that non readers of the stream or customers who have just accepted the non functioning of BBC radio are still in the dark. Perhaps Sonos could inform registered Sonos customers of the situation .
This reply was created from a merged topic originally titled Gutted no iPlayer!!!!!!. Why no iplayer
Come on SONOS... you're ruining my Ashes experience and general Radio 4 listening. what is the point in having "a smart system of HiFi wireless speakers and audio components. It unites your digital music collection in one app that you control from any device"
Can't believe this is still an issue... get it sorted!
Userlevel 2
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For non-UK listeners to BBC the iPlayer Radio support might not be the solution ... as this is currently restricted to UK.
I hope that Sonos' native HLS support overcomes/sidesteps that limitation.
Ryan

"the main thread for adding support for the new BBC streams is located here, that's the one to follow for updates."

The referenced link is now broken
A lot of people have been asking for BBC iPlayer Radio. Since Sonos only appear to respond to new posts I have decided to suggest this again. 
None of the responses from Sonos on this is issue so far have been satisfactory. These have included:
- Apple Licensing. This is irrelevant and probably indicates that Sonos don't actually know what iPlayer Radio is.
- Use Apple AirPlay. No. I am not going to go and spend a load more money on some other system because the one I bought off you doesn't do what it is meant to do.
- Plug a separate source into a Sonos amp or speaker. No. This is meant to be a wireless system so I am not going plug a wire into it to make it work. Further, the system is meant to work from one control panel. That's one of the features. So I don't want to have to work it through two control panels.

What people want to know is if Sonos HAVE ANY PLANS TO PROVIDE iPlayer or is it just OFF THE TABLE? 
bought sonos yesterday.......... gutted to find no iplayer and will be returning sonos with 15% restock charge....
Couldn't agree more with the above. Clearly there is a licensing / money issue here and Sonos are just not being honest, or at any rate open, about it. Whether it lies with TuneIn or Sonos, we should be told then we can make informed buying decisions
Progress it would seem. Mail from sonos today:

Starting next month,
the Beeb is back on Sonos.
We will be delivering your favourite BBC Radio programming via HTTP Live Streaming (HLS), improving audio quality and resolving regional content restrictions.

Simply install our next software update for live streaming access to all BBC Radio news, sports, talk shows, music and all the other BBC Radio entertainment you love. With fewer gaps in local sports coverage. And the best sounding audio.

But we're not done yet. The next step is to provide access to podcasts and archived content from the BBC on Sonos. We're working with the BBC and TuneIn on that solution, and hope to share more on that next year.

We appreciate your patience and apologise for the quality and programming issues to date. We understand how important streaming BBC Radio on Sonos is, and are committed to ensuring that it remains the best possible experience.


Not before time!