Sonos should offer a BBC iPlayer Radio App in the controller

  • 25 September 2014
  • 297 replies
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297 replies

Hi all. I've just received the following update from Sonos Technical Support. Thought you might be interested... "We are aware that some of BBC's podcasts doesn't play via Sonos - Our radio partner TuneIn has identified the problem with BBC and they are working together towards a solution. At this moment we don't have any information about when it will be solved, but as soon as we do we will provide you with an update."
Userlevel 1
Totally agree.  We are great fans of BBC radio programmes and earlier this year started to invest in Sonos products; we now use Sonos in two rooms with plans for the rest of the home.  But, what BBC iPlayer or listen again there was appears to have disappeared and now it is difficult or at times impossible to play live BBC broadcasts.

We have put on hold plans to expand our system while we consider alternate products and await some sort of action from Sonos.
Userlevel 1
TuneIn has always been inadequate as means of listening to archived BBC radio programmes and is now, as others have said, entirely useless. (All Radio 3 content apart from the live stream has been inaccessible on Sonos for many months; now no BBC material of any kind, apart from a few podcasts, seems to be available.) This is deeply frustrating for the many Sonos users in the UK and elsewhere for whom BBC radio is an essential everyday resource, and who naturally resent being obliged to plug an external device into what was sold to them as a comprehensive and self-contained system. Sonos is an excellent product and I'm still glad to have made the investment, but it would be marvellous to be told that something was at last being done to remedy the BBC radio problem.
Hi Dave, I have the same problem.  I can no longer access any of the archived BBC radio shows via TuneIn and now always get the 'file not found' error message.  Its so frustrating!
Userlevel 2
Yes of late is has moved from "unreliable" to "not working", but since Sonos clearly don't seem to have any interest in supporting BBC streams properly (for whatever reason) I am unsurprised to find no solution forthcoming...
I confess to have been reasonably happy with playing bbc shows via tuneins (rather limited) offering. Maybe that's because I tend to listen mainly to radio 4 extra. However, for the last two weeks everything is coming back 'file not found'. Has anyone else experienced this? A quick nose around the BBC website seems to imply that they have recently changed the streaming format. Is this the catalyst sonos need to provide direct access to iplayer?
Userlevel 3
I have to agree with all of the above. After spending nearly £2k on a speaker system I have just found out that my partner walks around the house with an iPhone connected  to a Bose mini Bluetooth speaker instead of using the Sonos.

Apparently (and I have to agree) its much easier to control Spotify, Qobuz and BBC iPlayer with the native apps.

Sonos should just ditch their app and let third party apps connect and play direct.

Either that or just sort it out.
Userlevel 1
Totally agree.  I have two pair of Sonos 1s, but if I cannot get BBC Radio iPlayer to work I am seriously considering ditching Sonos for something more user friendly.  When it works, it's good but items seem to be on the menu one day, then there is an update and they're gone.  I was considering my next upgrade to be a PlayBar but I'm not so sure now.  Some menu items are only available on PC but not on iPad/iPhone.
Userlevel 3
I would have to agree with your decision. Had I known before buying how restrictive the Sonos controller services are, and specifically how useless and irritating TuneIn is, I would not have bought into Sonos. In fact I recently advised a friend against, and steered them towards a Denon network music system instead. 
It's so frustrating, because the hardware is GOOD. As part of my setup I have a Bridge connected to my main Linn system, and it sounds so much better than it used to with a Mac plugged straight in to the stereo (better DAC). However, the software really takes the shine off.
Userlevel 7
Badge +17
add me also.  BBC shows and programs on Tune-in are very much behind (or totally lacking) what is available in iplayer directly.  I should point out to sonos, this has NOTHING to do with Apple - just because it starts with an 'i', dont think you shouldnt touch it !

BBC Iplayer has been integrated into other systems in the past e.g. Squeezebox so it should be possible with Sonos also to add it as a separate service rather than part of Tune-in where its very much a half baked effort.
Userlevel 2
I'll add my voice to this. Have been using the system for over 5 years and the BBC stuff is really flaky and listen again is REALLY IMPORTANT to me!
Userlevel 2
"Jostle as" = Just tell us
Userlevel 2
Agreed and noted. This is a feature I want / need. I was about to spend a lot of money on a new system on the assumption that BBC iPlayer would be available wirelessly. I don't want "workarounds". I want what is a good product to satisfy a need that I and many many others have - which it does not That it does not has made me reach a decision NOT to purchase.

Come on Sonos. This has been a debate for a number of years. Jostle as that it is NOT on your agenda

I am a disappointed potential customer

Bill
Userlevel 2
Sure. Eleven Likes and 3 Post. That's a real huge demand.

Rainer

Haha, OK there are multiple threads on this subject dating back over 2 years. His request keeps being asked a rejected for unknown reasons.
Userlevel 1
Sure. Eleven Likes and 3 Post. That's a real huge demand.

Rainer
Userlevel 2
How is this issue still open? Clearly there is a huge demand for this service
Userlevel 3
Seconded. (Thirded?) When I first got my Sonos I was gutted to find out you can't access iplayer directly. I'd researched, and was led to believe I could access BBC archive programs, but the Tune-in service is pretty much useless. The interface is terrible, and much of the time it just does not work. A couple of years on and I'm getting seriously hacked off with my system, to the point where I'm considering ditching it in favour of a system that's not so restrictive. I absolutely love the hardware, but the controller is just an almighty pain, the interface is dire. There are better and easier to use apps for pretty much all of the music services I access through the Sonos controller (iplayer, Spotify's own app...) so WHY do Sonos insist on dragging everything through their own lumpy interface? In addition, I'd say the Sonos app has actually got worse with the latest release.
Userlevel 2
I completely agree. BBC iPlayer is excellent and I bought Sonos so I could listen to anything wirelessly.
I'm also finding that Spotify doesn't add new playlists as easily as it should. I've had to remove and reload Spotify a few times already. Come on Sonos - sort it out!