Sonos should offer a BBC iPlayer Radio App in the controller

  • 25 September 2014
  • 297 replies
  • 44239 views


Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

297 replies

I submitted diagnostics to Sonos support over a month ago when TuneIn failed to play anything from recent shows. The response from Sonos was that TuneIn were aware of the problem and looking into it. It should not take so long to fix code that you've broken. They could start by looking at why none of the show lists are refreshed, then at least we know we are dealing with a current URL to an iPlayer show. For the time being I have to revert to using get_iPlayer to record to my music library and select from there. That's a horribly clunky solution, so come on Sonos and TuneIn, get your software to do what you intend it to do at least. Then you can get it to do some of the other things we'd like it to do. I have been a Sonos user and advocate since 2005, but I am losing patience with the speed of your response to fix this issue. Demonstrate that you are taking it seriously please.
Userlevel 7
Badge +17
They will say their API is open to everyone.
Funny that every service is paid for subscription (we will see with Pandora), so everybody makes something out of it. The bbc cannot charge sonos users, and will not fund linking to every eco system out there, lg, sony heos etc etc
The bbc are already casting to the biggest, google cromecast, so sonos needs to join that through google home hopefully.
Userlevel 1
New Sonos owner here. I knew about this issue when I purchased the system, under the hope that an iPlayer app will be forthcoming. The BBC are very engaged in making their services accessible to through as many channels as possible, and have worked to create links between their services and other third parties, such as spotify. Step up Sonos, and sort it out!
Paul,

You have been repeatedly corrected, in very plain English, by Sonos representatives, on your constant insinuations that Sonos somehow derives income from paid services. Once again, "everybody" most certainly does not "make something out of it" because Sonos makes nothing, no fees, no kickbacks, no anything from its music partners. Since you have been corrected multiple times before on this issue, I can't help but think you are no longer simply speculating, but have now moved on to willful misinformation.
Userlevel 2
I have posted above and have been pondering Sonos disgraceful lack of response. I wonder if we should take our complaints onto a more public platform so I'm off to Tweet @Sonos. Why no think about joining me to highlight this major shortcoming by Sonos for UK customers? Tintin
Good plan. Don't forget @sonos and @sonossupport. Maybe this will help if we all do it - worth a try anyway!
Userlevel 7
Badge +22
It is up to BBC users to push BBC to implement.
I'm just looking at the speakers on the market and this will be a game changer for me. A certain Dab company seems to run a speaker with wifi and Bluetooth. Don't know why sonos can't! If they said it was on the cards I'd hold on.
Userlevel 7
Badge +21
I'm not sure what a Faff is but probably not flattering. .

"Faff" means something that is a pain in the neck, needlessly complicated or convoluted. So it's fine!
Thanks for this workaround! Much appreciated.  
They will say their API is open to everyone.
Funny that every service is paid for subscription (we will see with Pandora), so everybody makes something out of it. The bbc cannot charge sonos users, and will not fund linking to every eco system out there, lg, sony heos etc etc
The bbc are already casting to the biggest, google cromecast, so sonos needs to join that through google home hopefully.


It is a good point Paulw123. BBC is not like the other streaming services and you are right that they can't support all the other systems.
I'm not sure what the issue with "makes something out of it" that the other poster has, when clearly Sonos makes money by selling units to subscribers of streaming services. Sonos sells boxes, services sell subscriptions. You are right, it is not the same thing with BBC.
Just to add another "me too", the lack of decent or working BBC iPlayer Radio support on Sonos is the one thing I warn my friends about when they consider purchasing a Sonos. When I got my first Play1 (last Christmas) I'm sure it was advertised with the BBC iPlayer logo (though that seems to have quietly been removed).

When it works, the TuneIn service is almost adequate, but not nearly as useful as a proper iPlayer Radio service would be. I guess it might be as simple as it doesn't make financial sense for Sonos to invest time and effort to support a local broadcaster. If we were to get ours, presumably owners in other countries would expect the same for their state broadcaster (assuming such things exist).

Neil
Userlevel 7
Badge +17
jgatie, I have accepted sonos make no financial gains from service providers, that was not what I meant.
As above poster, there is a "marriage" if you like, between streaming device manufacturers and streaming services, they both gain, that's just good business for both right? drives sales for both, that's why apple have a sonos display in all their stores, they compliment each other.
I just can't see how the BBC can fit in this "marriage".
Just to add another "me too", the lack of decent or working BBC iPlayer Radio support on Sonos is the one thing I warn my friends about when they consider purchasing a Sonos. When I got my first Play1 (last Christmas) I'm sure it was advertised with the BBC iPlayer logo (though that seems to have quietly been removed).

When it works, the TuneIn service is almost adequate, but not nearly as useful as a proper iPlayer Radio service would be. I guess it might be as simple as it doesn't make financial sense for Sonos to invest time and effort to support a local broadcaster. If we were to get ours, presumably owners in other countries would expect the same for their state broadcaster (assuming such things exist).

Neil


A message to Sonos. I just purchased a 4x speaker system for work to only realise I can't use iplayer which is really annoying. I was going to buy a 6 x speaker system for home but will not be purchasing anymore sonos products until they sort out this bbc iplayer app, it's incredible that the major broadcaster in the UK is not supported. You are losing a lot of business throuimo not providing this service and in turn the poor word of mouth in the UK. Please fix ASAP, BEST CASSIUS
Userlevel 7
Badge +22
Yes BBC isn't all about driving sales so much but they don need to listen to customer input and therefore the best approach continues to be to ask BBC for support. Sonos appears well aware of customer desire and I wouldn't be surprised at all if they have approached BBC about including them in the BBC iplayer for direct streaming. Just like I expect they have gone to audible as well. But the BBC needs reason to put the time into integrating Sonos direct support into their app. Therefore plead your case to the BBC.
Userlevel 1
Well what do you know? I just tried my normal use as above (that hasn't worked for months) and lo and behold, the Tunein listen again service seems to have been restored to its previous state; I managed to play 3 out of the 4 streams that I tried (all were from Sunday 28 December 2014) the 4th would have been from the previous day, but there was no program shown as available, so may be it will now work from Sunday? Obviously still had trouble skipping forwards, and 'cannot connect to Tunein' but overall something positive... Currently enjoying Guy Garvey on 6music (bbc) 🙂
jgatie, I have accepted sonos make no financial gains from service providers, that was not what I meant.
As above poster, there is a "marriage" if you like, between streaming device manufacturers and streaming services, they both gain, that's just good business for both right? drives sales for both, that's why apple have a sonos display in all their stores, they compliment each other.
I just can't see how the BBC can fit in this "marriage".


I apologize. Though you have to admit describing the fact "every service is paid for subscription" as "funny" and then stating "so everybody makes something out of it" could be interpreted as speculating Sonos makes something from the subscriptions. But if that is not the thinly veiled accusation you intended, then mea culpa.
The one thing that really bugs me in all this, is that the search is so clunky and unreliable in sonos/tunein. I can go to iplayer, find the exact show name, date of broadcast etc, check it is available online, but still not locate it in sonos.
However, for those shows that do get found, sonos plays them well and reliably.
One of the possible factors in a BBC reluctance to integrate into the Sonos system might be (and I'm speculating here) an issue with licensing for various streams that they carry, in terms of international carriage. For instance, when I was in Thailand last year for the end of the F1 season, I could not get any BBC coverage of the last 3 races through TuneIn, either on my computer or the Sonos system I'd set up in my hotel room. The BBC carries a lot of things, and it strikes me that there's a strong possibility that they don't have the right to send everything in their ecosystem out of the UK.

If I recall, the BBC iPlayer is was (?) restricted to UK, and not available in the states. Not sure if that's still the case, though. I've given up on reliable content from the BBC, except as carried by my local NPR stations here in the San Francisco area.
Userlevel 7
Badge +22
Have you tried the streams in tunein
I have the 4 speaker Sonos system up and running at my retail shop in London after a few teething problems.  
I completely agree - I have a 5 speaker sonos system at home and am bitterly disappointed that the iplayer app is not supported - I've spent a lot of money on your products sonos...come on, do the right thing by your customers.
Userlevel 7
Badge +22
I checked and iplayer is downloadable and fully functional with international stream in the United States.
Userlevel 2
Badge
You may not get any BBC Radio on your SONOS soon, have a read of this http://www.bbc.co.uk/blogs/internet/entries/977a1954-658f-4fb2-a23c-71680c49882f

The BBC have pulled the plug on AAC/WMA streams, they have replaced them with a new format that is not supported by SONOS/tunein, to allow people to move away from legacy equipment (Sonos?) the BBC plan to offer low quality mp3 streams for at least a year, then pull the plug on that. If Sonos is unable to offer a software fix to receive HLS/DASH then bye-bye BBC Radio from SONOS.
BBC Iplayer radio went global in mid 2016 which means they have sorted out any licensing concerns. Sonos is at the end of the day a speaker system. There doesn't seem to be any reason why if iplayer is global that it cannot cast to Sonos. I have made this point to bbc iplayer via their twitter feed and their direct email and hope they can update at some point.
Userlevel 3
I have the 4 speaker Sonos system up and running at my retail shop in London after a few teething problems.  
Keith and "Mr", Have you considered that maybe it's the iplayer which doesn't support Sonos rather than other way round? Sonos provide an api to music(radio) integrators, http://musicpartners.sonos.com/?q=node/21, so in theory the BBC could do something. The BBC already provide support for Chromecast from the iplayer TV app and by association Sonos, it surely isn't a massive leap to support the same from the Radio app. But, given the issues of politics, product favoritism, day of the week, colour of Chief Directors underpants or general apathy which I'm sure all have to be considered, I wouldn't hold your breath. On another note Sonos are allegedly looking for api developers/testers and with the possibility of a public api who knows what could be possible. No idea how far this will go as there are very few details around. Search for 'Sonos api' on Google or 'api' on this forum. If true, then in theory anyone could integrate with Sonos. I would suggest you petition the BBC rather than Sonos to provide this integration. Perhaps the BBC will support the forthcoming Google Cast, perhaps Sonos will support Google Cast, perhaps, perhaps, perhaps. Who knows what tomorrow will bring! 🙂 Graham
Userlevel 4
Badge +1
I'm having exactly same problem and since about 7 days ago cannot access any bbc programmes via the tune in . Bloody annoying and also would never of purchased a sonos had I of known !