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Sonos Radio HD not working?

  • 1 May 2021
  • 1 reply
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Hi

I subscribed to this, free trial at the moment but I still have ads and cannot skip tracks.

Have I missed something?

The S2 app shows Sonos Radio HD stations so it’s definitely enabled

To clarify, my S2 app is fully up to date and I have done a reboot of all speakers. Seems to be the same. Still have ads and can’t skip tracks but it does say ‘Sonos Radio HD’ on the station itself. 

Cheers 

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Best answer by James L. 3 May 2021, 10:39

Hi @lauriecarter,

 

It can sometimes take up to 30 minutes for your subscription level to change on your system. Given that your post is a couple of days old, are you able to use the Sonos Radio HD benefits now? If not, I suggest getting in touch with our customer care team who can look into the issue for you.

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Hi @lauriecarter,

 

It can sometimes take up to 30 minutes for your subscription level to change on your system. Given that your post is a couple of days old, are you able to use the Sonos Radio HD benefits now? If not, I suggest getting in touch with our customer care team who can look into the issue for you.

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