Sonos Radio can't play Radio station

  • 8 January 2021
  • 3 replies
  • 78 views

Once again this morning, Sonos Radio can’t play any radio station in my favourites.

My app is up to date. I already unplugged my Sonos devices and plugged them back in, but none of that works.

Interestingly, the very same radio station does work on TuneIn, so it’s clearly a Sonos Radio problem.

This happens regularly in the past few weeks, and the problem disappears after a few hours mysteriously… But then the next morning it’s back again.

Why can’t this service “just work”??


3 replies

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. Certainly much more concrete information than a simple anecdotal report, and might help them reproduce the issue locally. 

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

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Experiencing the same issue and I have had to reauthorise my account several times now to get it to play the radio stations. No changes made at my end

 

 

Today I got the same problem, yesterday I didn’t experience any.

I sent a diagnostic report with id 829520158.

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