Question

Sonos Radio

  • 29 April 2020
  • 1 reply
  • 72 views

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When listening to British radio stations using the Sonos Radio app the service cuts out for approximately 10 seconds every 5 minutes or so. This very rarely happened whilst usingthe Tunein app. Is there any reason why this is happening? 


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Userlevel 5
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Hi @ncrabb,

Welcome to the Sonos Community and thank you for reaching out with your question regarding Sonos Radio.

I can’t think that there would be a specific reason for this unless it’s a part of a BBC plot to stifle global enjoyment of their content. 

Does this issue occur universally with any British station or just with specific ones?

Can you submit a diagnostic report from your system so that we can see if there are other underlying issues that could be influencing this playback?

Please include the confirmation number here along with which stations are being difficult so that we can test them ourselves.   

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