Sonos app won't connect to Pandora

  • 26 April 2020
  • 1 reply

None of my Sonos products have been working for the last week and I’ve had to perform a factory reset on my Play:5 & Amp products.  The play:5 is now part of my new Sonos network and I am still having issues with the Amp.


My reason for this note is Pandora.  I have to add Pandora back since I needed to create a new network and am adding it as a service.  Pandora is stating I have authenticated, but the Sonos app is saying the connection has failed.



1 reply

Userlevel 4
Badge +12

Hi @JM714. Thanks for the post and welcome to the Sonos Community. Sorry for the delay.

I would like to take a closer look at your system. Would you be able to provide me with a diagnostic report of your Sonos? By replying to this post with your confirmation number, I would be happy to take a look.