I thought that downloading first would help and it may be slightly better but still seems to skip fairly often.
I have a play bar connected to the TV, with a sub also. The playbar is connected to the router via a cable, the router also provides wifi to my iphone and all the other sonos speakers.
I have two other play 3's in separate rooms and a play 1.
It seems that when playing from my phone through the sonos app, even if I play apple music that has been downloaded, it still seems to stream it from apple. I have no skipping when watching netflix or anything similar, only apple.
I've tried downloading Apple Music tracks to my PC and adding the downloaded folder in Sonos App as a music library, but the tracks don't show in the app (I assume due to the DRM)
My question is: If I have music downloaded on my phone, and the phone is connected via Wifi, does the music stream via Wifi to the router, then to the wired playbar, then to any other speaker in the sonos mesh network? If this is correct, then my issue could be either poor wifi (which doesn't appear to be the case) between the phone and router or an Apple Music fault.
Any suggestions would be appreciated.
Best answer by Airgetlam
If you've purchased the music, then yes, they should show up properly on your PC. It would only be music that you haven't purchased that would have any DRM, requiring an Apple player to play the content, rather than the player that exists on the Sonos speakers.
So, in light of that link I've supplied, putting the music on your iPhone isn't a great solution right now. If you own the music, putting it on the PC (or Mac) would be a good idea, and if you're still getting dropouts when playing from that, then we've got other issues to track down and fix.....again, assuming that you "own" this music.
The Sonos software is designed to use the "lowest cost" path from the music to the speaker. So, in your case, normally it should indeed be going to the PLAYBAR, and then going out across the mesh network. You might want to make sure that there aren't any wifi details in your Sonos system. If it knows both about your local wifi network, and the SonosNet network, it can actually flap in between the two, if there's interference on one and the other becomes a lower "cost"
Are you getting any specific error messages? The reason I ask is often people misunderstand the error that Sonos presents which says something along the lines of "Network speed is insufficient...", which most often means the speed of the LAN, rather than the speed of the router to the outside world.
But if the music on your PC is skipping, that points most likely to wifi interference. Check through that for potential issues in your system. And take a look at your wifi channel versus your SonosNet channel, they should be at least 5 channels apart.
If none of that helps, I'd certainly recommend that yousubmit a system diagnostic within 10 minutes of recreating this issue, and either post the number here, or contact Sonos to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.