Question

Radio station Searching problem

  • 15 September 2020
  • 5 replies
  • 241 views
J
Userlevel 2
Badge +4

Hi,

I have a problem with searching for radio station. I have a Sonos system at home and there I have “Hitrádio City (Praha)” - see picture.

However, when I wan to find the same staion at our office, it won’t find it. Why is that? It finds it only on TuneIn. Why not in Sonos Radio stations?

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5 replies

J
Badge

Hi @jakudo thank you for reaching out to the Community. Rest assured that I will be looking into the details to know more about the situation. I just have a few questions to clarify the issue:

  • Was this working before?
  • When did this start to happen?
  • Are you also having the same issue with other Radio Stations from Sonos Radio in the office?

Please submit a diagnostic and provide the confirmation number in order for us to your system. Feel free to reach back to us. 

 

 

J
Userlevel 2
Badge +4

Well, I cannot say when it started. The search function in Sonos Radio is a bit clumsy. Actually it doesn’t work well.

I can find some Station in “Local Radio” - that’s how I found “Hitrádio City (Praha)” at my home. However, it’s not listed in Local Radio at my work (20 km away of my house).

Even when I find some station in “Local Radio”, I won’t be able to find it via Search function.

See the video - there is a station called “Evropa 2” in Local Radio, however, when I search for “Evropa 2”, it won’t find it. The search function doesn’t work well. So I believe any diagnostic would help since, the speakers works well, only the Radio search function doesn’t work. You can try to search for Evropa 2 by yourself to see that it doesn’t work.

https://www.youtube.com/watch?v=alztJHVPMY4

J
Badge

Hi @jakudo thanks for reaching out to Sonos Community again. We appreciate you providing a handful of information. Let me ask few questions again so we can further isolate it:

  • Did it ever worked before?
  • How are you accessing the Local Radio from your Office? Is it also from Sonos Radio or a different application?

Please submit a diagnostic and provide the confirmation number in order for us to your system. Feel free to reach back to us. 

J
Userlevel 2
Badge +4

Hello,

 

as I remember, the search function for Sonos Radio has never worked (for exapmle for TuneIn - there the search works well).

How I access the local radia? Well, when I browse through the Sonos Radio, there is a part called “Local  Radio”

It doesn’t work only on Sonos Radio. You can try that by yourself too.

The diagnostic number is 247136921.

 

Best Regards,

Jakub

J
Badge

Hi @jakudo  thanks for reaching back to the Community. It looks like we were able to isolate it properly. At this point in time, I would recommend you contacting our Phone support for further assistance. Thank you for the details and your patience on this. Please give us a call during our business hours and a technician will continue working with you. You can find our phone number and hours here. Let us know if you have any other concerns. Thanks! 

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