I continually have problems with my Sonos and Amazon Prime Music service. I can play music from my Amazon Prime Music account through the ap and it will play one of my playlists for awhile, then all of a sudden the music will stop. I then get a notification that “…there is missing information with Amazon Music…”.
There is nothing wrong with my Amazon Prime Music account, it will play fine off of my kitchen’s Alexa through Sonos while the ap will continue to tell me that there is an issue. I can play music off of the Sirrius station through Sonos with no issues. I can play music off of my computer using the Amazon Prime ap no problem.
This issue started a few months back. I have deleted and reinstalled the Amazon Music more than once and it does not help.
I spoke with one of the Sonos help personnel earlier today and she told me that the Sonos techs “knew of the issue and that they were working on fixing it”. I have not read that anywhere on the forum.
She also directed me to Status.Sonos.com if I wanted an update on the situation. I did while she was still on the phone. The status for Amazon Music has a green check mark next to it, so now I don’t exactly believe her.
When checking for updates, my Sonos says “No Update Required, your Sonos system is up to date”
- What is going on Sonos with the interface of Sonos and Amazon Music?
Best answer by Ken_GriffithsView original