Answered

Problems with Apple Music on Sonos

  • 7 October 2017
  • 77 replies
  • 10792 views

Hi,
Since the app update, when i'm trying to open my Apple Music playlists through Sonos it doesn't find any of the playlists and says: "we've run into a problem. Try again". I tried again, and again and it doesn't work. The sonos recognizes all the rest of the apple music options: artists, songs, etc. - but not the playlists that I use on apple music.

Beside that, when I'm listening to Appke music through sonos, every few songs (randomly... it can be after one, two, three... songs), it stops and says it was unable to play that song from apple music...

The diagnostic number is: 7925107


Thanks,
Ido
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Best answer by Keith N 7 November 2017, 21:50

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77 replies

Userlevel 7
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This particular issue was resolved, as marked in November of last year. If you are having similar problems, might I suggest creating a new, separate topic with details of what you are experiencing? Additionally, reproducing the problem and immediately submitting a diagnostic report would be most helpful. Be sure to jot down the confirmation number it gives at the end. We will need that to pull up the diagnostic data. Thanks!
Hi, if there is a fix for this pls post the link.