Question

Play 5-Line in delay of 3s

  • 10 January 2020
  • 6 replies
  • 1003 views
P
Userlevel 2
  • P-e
  • Contributor I
  • 2 replies

Hi,

 

I have a pair of Play 5 + Sub and a computer connected to one of the Line In.

It used to work perfectly fine until one the Play 5 was not visible - it lost Wifi settings - I got it back online, and now I have a 3s delay between the image on screen and the sound throuh the Play 5… It worked nicely for many years !

 

It also happened 8 days ago to another french relation.

 

I tried:

  • No Compression
  • Changing the volume / level of the inpu
  • Changing sonosNet Channel (1,6,11)

But nothing works, and support does not have a solution..

I feel desperate as it makes the system useless: 3s of delay is terrible !!

 

Cheers

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6 replies

J

Hi. There is a known current issue whereby the compression gets stuck in Compressed  mode even when you have apparently changed the setting to uncompressed. 

I am sure that there will be a fix, but Sonos never promise timescales. 

P
Userlevel 2

Thanks for yhe answer

Hi. There is a known current issue whereby the compression gets stuck in Compressed  mode even when you have apparently changed the setting to uncompressed. 

I am sure that there will be a fix, but Sonos never promise timescales. 

 

Is it there since a long time ? 

 

Cheers,

Pe

J

About 2 weeks

https://en.community.sonos.com/troubleshooting-228999/sonos-amp-line-in-1-5-second-delay-6834447

Ryan S
Userlevel 7
Badge +26

Sounds like John’s on the right track here. We’re working on that issue now. 

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
T
Badge

I have the same problem but the delay is 2.3 (two point three) seconds and applies to line-in only, and it has only appeared after a reset due to non-connection on 17 June 2020.

This is a serious problem given my use of the system with on-screen audio editing,  and tech support appears to have no answer and no “repair facility”. 6 months is a long time. Any ideas appreciated! Thanks, Tim T.

L

Same problem here, anyone with a solution?

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