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Pandora not activating on Sonos


I recently updated my Pandora account. On Sonos when I try to activate it, it just keeps saying Safari cannot open the page because the address is not valid. Therefore I cannot activate my Pandora account. What is going on with it? It's not a Wi-Fi issue, and everything else is working fine. The Google Plus account works fine. But Pandora will not allow me to activate. Any advice? Thanks.
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Best answer by Keith N 20 April 2018, 21:36

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I am having an issue with reauthorizing Pandora on Sonos.  I am being asked for a code that I have no idea where to find it.

I am having an issue with reauthorizing Pandora on Sonos.  I am being asked for a code that I have no idea where to find it.


Same here. In the Sonos app, I click “authorize” and it takes me to the Pandora website where it wants me to put in an “authorization code” - no idea what the code is because I never got one. 

Must be a system issue today. Same experience as jrich05: Sonos says I must reauthorize Pandora but does not generate the authorization code so Pandora tells me it’s not valid to activate. It’s a cycle, a loop, a certain circle of hell.

Found this on service portion of Sonos site...at least it seams Sonos is aware of the Pandora issue and hopefully working on it.

https://status.sonos.com/

 

 

My Pandora was previously working on my Sonos. It works fine on my iPhone. When I try to initiate again in Sonos I receive a message that the account needs to be reauthorize, even after reauthorizing. Can you help please??

Hi there,

We're not seeing any outage affecting Pandora at this time. Try rebooting your router, and Sonos speakers, then see if you can add Pandora to your Sonos system. Rebooting should update the network information on your speakers and may help. If that doesn't do the trick, submit a diagnostic report then reply here with the confirmation number.

 

This seems like a Sonos app problem, and it’s frustrating. What are the differences between Spotify and Pandora integration that seem to make Spotify more reliable? I’m tired of recommendations that include unplugging or resetting anything, or connecting with a cable. That’s a big waste of time.

Same issue. Pandora unexpectedly quit and when I went to restart it Sonos said the app needed reauthorization...but on clicking through to reauthorize, I’m asked for a code that I don’t have. It’s a loop. No way to get the app to play at the moment. 

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Ditto… I’m having the same issue with Pandora on my Sonos system. Asking to reauthorize Pandora but it’s not generating an authorization code.

 

Reached out to Sonos support team on Twitter at 19:17. Told them the community was blowing up with the same issue. I’ll update if I receive a response. 

 

Received a response from Sonos on Twitter. They are aware of the issue and working with Pandora to resolve. Check status.sonos.com for updates.

 

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...and just like that, the issue has been reported as resolved.

Let me know if you continue to have problems with authorizing Pandora on Sonos.

Found this on service portion of Sonos site...at least it seams Sonos is aware of the Pandora issue and hopefully working on it.

https://status.sonos.com/

 

 

Thanks for this link.  At least I know I am not crazy!

My Pandora was previously working on my Sonos. It works fine on my iPhone. When I try to initiate again in Sonos I receive a message that the account needs to be reauthorize, even after reauthorizing. Can you help please??
Userlevel 5
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Hello @johndy,

If you are just experiencing this now it may be due to some maintenance that Pandora is going on their end.

If you continue to experience issues, please submit a diagnostic report as @Airgetlam, says and post here with the number or reach out to our support team and we will be happy to look into it for you.   

Also having same issue.  Driving me nuts!!! I logged on Pandora on my computer and have gone to Pandora app on iPhone and haven’t been able to locate reactivation code.  I will plan on calling on Monday.  If anyone figures this out please post solution on community.  Good luck!!!

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Hey there, Shalla1. Thanks for posting and welcome to the Community. Currently, we are tracking a problem with Pandora account activation on Sonos. The team is actively working on this, and I will be sure to keep this topic up to date as information becomes available.

Thanks for your patience!

I’ve not experienced any issues with the Sonos app. I suspect your issue is elsewhere. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. 

https://status.sonos.com/

Same issue here.

hi all, 

 

just had the exact same problem….and fixed it like this:

I went into my Sonos app (iOS) deleted all the pandora accounts off that.

Closed out the Sonos app as well as my pandora app. 

reopened the Sonos app and re-added my pandora info into the music and content in the services section of settings - the same place you would have removed them from. 

Hope this works for you guys, worked for me 5 mins ago. 

Thanks

Ant

Userlevel 7
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My Pandora was previously working on my Sonos. It works fine on my iPhone. When I try to initiate again in Sonos I receive a message that the account needs to be reauthorize, even after reauthorizing. Can you help please??

Hi there,

We're not seeing any outage affecting Pandora at this time. Try rebooting your router, and Sonos speakers, then see if you can add Pandora to your Sonos system. Rebooting should update the network information on your speakers and may help. If that doesn't do the trick, submit a diagnostic report then reply here with the confirmation number.

Has anyone confirmed Ant’s post?  

Ah, you’re referring to the name, not the poster’s handle. 

As far as I can tell, that just suggests when s/he originally tried, the Pandora server was down, after the procedure, it was back up. 

I can confirm too...my Pandora is working now. Regular login without reactivation code 

Mine is not working also. I did not end up having to uninstall the app or delete the pandora account although I was just about to do that. Glad it was short-lived.

I just upgraded to 11.0 and, now Pandora will not play, authorize or actually even work.  What is going on and when will it be fixed?

Glad to see that the problem is resolved; sort of.  Although, I do find it difficult to accept that this was a Pandora issue since my YouTube service was also asking for an activation code at precisely the same time as the Pandora service stopped working.  I called Pandora and they said they were aware of the issue, but the problem was not on their side.  Pandora worked on every other platform I have, so… that seems to confirm this confined to Sonos.  Perhaps Pandora has a Sonos-specific server, but how does that explain the unrelated YouTube outage at the exact same time?

Anyway, I also deleted Pandora and re-added, but when I did that, Sonos once again presented me with a BLANK authorization code window.  I closed that window and POOF, Sonos then gave me the prompts to install Pandora as a new service.  It’s working now.

Oh, and when YouTube went out at the same time, Sonos immediately gave me an activation code.  Just sayin’ 

Sonos doesn’t give activation codes, YouTube does. 

Your Sonos is a TV set, HBO went out. Is it the TV’s fault, or is it HBO’s fault? While it might be the TV breaking, it’s much more likely for it to be something upstream from the TV. The cable service to your home, or HBO. Neither your TV set, nor Sonos has any control over the data being sent to it. All they do is present it to you. 

Just sayin’