• 13 October 2019
  • 2 replies

I'm Unable to brows music through Pandora, If I use my computer I'm able to connect perfectly the problem is with Sonos, I tried everithing unplug my router, restart all of my devises etc. nothing works. before the last update it was working great. what should I do?

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2 replies

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and either post the number here, or contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Thanks Bruce I will do that !