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Answered

No music services available

  • 16 October 2017
  • 9 replies
  • 1366 views
L
I've just purchased a Sonos 1 I've set up the app excited to start playing my Spotify playlists.
I've clicked on add music services and after loading for a few seconds it says no music services available.
Disappointed as I'm not able to play my music. Can anyone help me with this please? ?

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Best answer by LHF 18 October 2017, 14:29

Update: I contacted Sonos through DM on twitter. They asked me what country I lived in and my ISP, after giving them this information it's now working!
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9 replies

H
Just following. Have the same issue.
M
I have the same problem...
jgatie
Make sure you are registered to your home country in your account information here:

https://www.sonos.com/myaccount

Otherwise, you may be geoblocked from services.
H
In my case Country was set, and account was registered. But now it works now some how.
M
Make sure you are registered to your home country in your account information here:

https://www.sonos.com/myaccount

Otherwise, you may be geoblocked from services.

It's not the case. Everything is set, but still it doesn't show my services. Till friday it worked just fine. I think the upgrade is one to blame.
Airgetlam
It might help if you were to submit a system diagnostic, and post the number here, for the folks at Sonos to look at. It would provide them with specifics regarding your installation that might provide them the opportunity to help you resolve the issue.
Bruce
Keith N
Userlevel 7
Badge +19
LHF, Henrik Helm & Matattiasz: In most cases where Music Services are missing completely, this is due to a software version mismatch. This happens if one or multiple devices on your Sonos system do not get the update. This can normally be seen with a diagnostic report as Airgetlam described above.
HomeBass: Boost, Play:1, Play:5 (x3), One (x4), Beam (x2), Sub (x2), Connect (x2) [Line Out: Pioneer DJM-850W -> KRK Rokit 5 (x2)], Connect:AMP [Input: Computer Audio / Speaker Out: Klipsch R-15M (x2)]
L
Update: I contacted Sonos through DM on twitter. They asked me what country I lived in and my ISP, after giving them this information it's now working!
J
I spent alot of time creating these. Download the Radionomy App or add to Sonos. Then search JP Radio........Or you can use the links below. Each channel has anywhere from 500 to 2500 songs. Radionomy adds their own filler, but it's only 4 mins per hour.

Oldies
https://www.radionomy.com/en/radio/jpradiooldies/index

Classic Rock
https://www.radionomy.com/en/radio/jpradioclassicrock/index

80's
https://www.radionomy.com/en/radio/jpradio80-s/index

Alternative
https://www.radionomy.com/en/radio/jpradioalternative/index

Dance Party
https://www.radionomy.com/en/radio/jpradiodanceparty/index

Dinner or Coffee
https://www.radionomy.com/en/radio/jpradiodinnerandcoffee/index

Mix of everything
https://www.radionomy.com/en/radio/jpradio/index

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