My Sonos Playlists

  • 27 April 2020
  • 1 reply

Hi there,

I have a Sonos Play 1 version 11.1 and it’s been fine for a long time until today I notice that playlists on the My Sonos are intermittently appearing and disappearing. I usually see Recently Played, Albums, Playlists and Stations but sometimes when I start up the app the Playlists section is missing. 

I’ve deleted and reinstalled the app and rebooted the speaker but this doesn’t fix the problem. I’m running the app on iPad and IPhone and both devices are affected.

Has anyone else experienced this problem?

Thanks, Dave





1 reply

Userlevel 3
Badge +11

Hi Dave,

Welcome to the community and many apologies for the late response. While we’re unsure on what could be the issue. Perhaps submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue next time it happens.

Then, please reply back the diagnostic confirmation number so I can take a closer look at the issue.