There are many reports of issues with music cutting out, my system is now so bad I cannot listen to music anywhere in the house without it cutting out, skipping tracks mid-play or just stopping dead!
I have played with the Sonos Network Channels until I’m blue in the face. Always making sure that my Asus WiFi router is on a different channel as far from the Sonos Network as possible. Nothing seems to make any difference. I’m in a remote location, a detached house with only a few houses around me so WiFi interference seems unlikely.
I have taken a Diagnostic log with no: 1009201843. Not sure how to raise a support ticket with Sonos as there is no link to this anywhere on the site. Does reporting it here automagically raise a support call?
Any help welcomed, I’m about at the end of my tether.
Software is running the latest version. system is:-
Playbar/Sub/Sonos:1/Sonos:1 Lounge (Surround Sound and Sub)
Play:5 (Legacy) Kitchen
Play One: Dining Room
Play One: Changing Room
Connect (Legacy) Play Room
WiFi is disabled on the system and using Sonos Network only on Channel 11 (Now)
Asus Router is on Channel 1
Still getting really bad issues across the board.
P.S. All Sonos devices on static IPs on the Router