Murfie ceased operations

  • 21 November 2019
  • 81 replies
  • 6336 views

Hello.  The Murfie website says they have ceased operations.  As of today, my collection is still streaming but I cannot reach anyone there.  I have about 600 discs uploaded as FLAC files there and am very concerned to be able to retrieve those in tact.

Anyone else use Murfie or any suggestions?

Thank you,

Bigdog39


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81 replies

Userlevel 2

Hi everybody, I’m John Fenley. I’m working right now on getting things going again. I’m working on building the soap service that SONOS needs in order for it to start working again. I’m doing my best, but I have no previous experience with this particular protocol. I’m sorry about the delays.

-John Fenley

I just received this message yesterday (7/25/20) .  .  Not quite sure when our CDs will be available on SONOS.

 

Hello Murfie Members,

It's been 6 full months since Crossies LLC took over the Murfie service after it shut down late last year, and a lot has changed in the world since then. Many of the plans we had in place before the pandemic, came to a screeching halt, and progress has been much slower than anticipated since then. Logistical, technical, and I'm sorry to admit, personal problems have prevented the service from progressing as quickly as we anticipated.

 

You should currently be able to log into the Murfie.com website with your old username and password to see your media. If you own some of the over 2500 albums we were able to digitize before the shutdown, you'll be able to stream or download that media as well. We recently got the Android app working again, the IOS app needs a bit more work, and we have just gained access to the SONOS developer account to begin work there. The Media Marketplace system is still under construction, and the accounting system still needs work before it can go live. Until the service is fully functional we are not charging anyone for storage or access.

 

Rest assured that the media you own is safe and secure at our facility in Arkansas, and under constant guard, though returns and digitization work are still on hold until we can break through some red tape preventing us from unloading the media. We are doing everything we can to get it all re-processed, and are committed to ensuring that every piece of media that we hold is handled as it's owner requests. We have cash on hand, we have drastically lowered the monthly burn rate, and we have other revenue streams that are sufficient to sustain the current situation. There is no danger of repeating the events of last year. Murfie is a phoenix rising from the ashes to become stronger than ever.

 

I know these delays have been frustrating, and I thank you all for your patience and support.

 

*Moderator Note: Please censor personal information when posting.*

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Good news ! Crossies.com bought Murfie.com :

Relax

A plan is in place and your media is safe, and secure.

Crossies LLC has purchased substantially all of the assets of Murfie, and over the next few weeks will be integrating their systems with our technology to re-enable access to your collections and once again enjoy lossless access to your music. All of the disks Murfie stored will be transferred to our own warehouse, where they will be safe for many, many years.

The services we will provide will be very much the same as Murfie's. We may do some things a little differently than the old Murfie did, but will be as transparent as possible through the whole process.

We weren't expecting this, and our service isn't currently capable of serving everyone right off the bat. We'll be transfering your collections, and scaling up as quickly as possible, but it may take a little time for us to catch up.

I hope that you will like the service we are building even better than you liked the old Murfie, but if you choose to have your media returned, we will honor Murfie and Murfie Customer Return Service pricing for at least the next 5 years.

Welcome to the new Murfie!
 

 

*Moderator Note: Please censor personal information when posting.*

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hmmm some of these users from the image below, will they be in this forum? xD I wonder if I can access the server where Murfie digital music is, I look for the Puddle of Mudd - Abrasive CD and I can't find it.

Murfies members

 

Userlevel 1
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Hi, has anyone received further EM about return of CDs?

I’m getting a little concerned, wondering how long the landlord will allow access to the premises.

Thanks for any info.

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Murfie’s streaming player is still working!  I was able to access my entire collection today via their webplayer (player.murfie.com).  In addition, I’m able to login and play my collection via a BlueOS streaming device I own, as well as, the iOS app on my iPhone.  Can Sonos please open up access to this music service so we can continue to stream our collections via our Sonos devices, for as long as the service is still available from the cloud?

I am able to access all my music as well. Is it possible to download my library from the player?

I got to download but in mp3 format but at full 320kbps, just 3 albums, I couldn't download on flac because I didn't make the request to MURFIE, because I wanted to sell it, do you have access to player.murfie.com? I cannot enter from the date they closed.

Not that I’m aware of.  I’d be interested if there’s a way to do so.

Murfie’s streaming player is still working!  I was able to access my entire collection today via their webplayer (player.murfie.com).  In addition, I’m able to login and play my collection via a BlueOS streaming device I own, as well as, the iOS app on my iPhone.  Can Sonos please open up access to this music service so we can continue to stream our collections via our Sonos devices, for as long as the service is still available from the cloud?

I am able to access all my music as well. Is it possible to download my library from the player?

Murfie’s streaming player is still working!  I was able to access my entire collection today via their webplayer (player.murfie.com).  In addition, I’m able to login and play my collection via a BlueOS streaming device I own, as well as, the iOS app on my iPhone.  Can Sonos please open up access to this music service so we can continue to stream our collections via our Sonos devices, for as long as the service is still available from the cloud?

Thanks for the reply. Looks like it might be time to try emailing them again.

Userlevel 1
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I haven't heard further from them yet either.

Wondering if anyone has heard anything further from the Murfie Collection Recovery Team or actually gotten their collection back yet. Starting to get worried again.

Userlevel 1
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Received below from the group returning our CDs. Sounds very encouraging.​​​​​

" This is to acknowledge that we have received payment of your $100 deposit and you are in our queue.  Thank you for your response.  Some of you may have heard from us already but if not, we will be back in touch to provide you with a firm quote for return of your collection.  We appreciate your patience; the response has been overwhelming.  

In the meantime please know we have access to the facility where Murfie stored all customer media.  Your CDs/LPs are safe and not in danger of being discarded or mis-appropriated. "

Userlevel 1
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fdrew, Thanks for posting that.

Good to know you are getting your collection back! I'll email that address and keep others posted here when I get a response.

Thanks again.

That is great news.  I emailed them this morning for an update since I haven't heard anything after paying my $100 deposit.

Hopefully good news for those of us wanting our music back!
Figured I might as well try emailing CDreturns2u@gmail.com last night:
Have paid $100 deposit. Haven't heard anything back.
Was pleasantly surprised to receive the following response this morning:

The MCRS Team

9:23 AM (3 hours ago)

 

to me

Thanks for your patience.  We have got a huge response and a tad behind on follow ups.

Your collection is 196 discs but fairly dispersed in the warehouse.  We cam pull those and get them back to you and call it even with the $100 you already paid.  We'll dent you confirmation and tracking no. as soon as the collection is ready.

Userlevel 1
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Thanks for your message.

I'm hoping if someone gets any further response about the return, they will post that. This way if any of us fails to get a response, we can try to get action before the window closes.

Hi. 

Has anyone who has paid $100 to get an estimate received the estimate or any other response? I have not yet received anything.

Any info appreciated.

That's what I was wondering. I sent my $100 via Paypal; have received receipt from them but heard nothing further from Murfie or whoever is supposed to be handling our returns. 

Userlevel 1
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Hi. 

Has anyone who has paid $100 to get an estimate received the estimate or any other response? I have not yet received anything.

Any info appreciated.

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Hey! I understand the anger of KodaKolour99 against that user Stanley, and it is that this subject seems to be earning something to protect the cursed Murfie scammers, instead of supporting with arguments to enforce our rights, this stanley subject does give up and give up , a man never gives up and one must win the battle until the last cartridge is burned, unfortunately I am from the US, but those who live nearby can approach that Madinson office and claim their Vinyl n CD, it cannot be that they take us for fools For these clown's of Murfie, North America grew great for asserting their rights and ignoring guys who make you give up, on my hard disk I have more than 3,000 albums in wav format, for comfort I can give them, I know that some are difficult to get, I am willing to exchange, from today I will not trust any web crap streaming music, maybe as I am a graduate of networks and communications I can make a server but I will need the support of a programmer for an app with the Winamp type model, hopefully he will mass meet in that warehouse and claim his own.

Userlevel 7
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And, though it may feel like it, legally the CD’s that are not returned because of the receivership situation are not ‘stolen’.

From where I’m sitting the way Murfie worked (letting them keep your CD’s) required a lot of trust in the company, that must have had an ever growing cost of having to stock all the CD’s. Unfortunately this trust has been shamed,

Userlevel 7
Badge +21

Stanley’s advice was solid.

 

It’s clear from the information available that the music store is going to be sold or destroyed very soon. Those who want to retrieve their physical property need to decide, quickly, if threats and insults are more likely than pleasant discussions to obtain the desired outcome. Bearing in mind that those trying to re-unite the property are not part of the company that is now defunct so have NO legal obligation to affect said re-unification.

Userlevel 7
Badge +21

Keep in mind you are not dealing with Murfie, they are gone forever, but the folks they owed money to and a few users who are trying to help others.

Threats are usually the best possible way to screw up your chances of getting something done.

One place I worked had a simple policy, at the first threat your case went to legal and the support folks were banned from touching it again without permission (which rarely happened) from legal.

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This is so shady and wrong. The email address for the CEO of WISC Partners is david@wiscpartners.com his direct phone number is 608-628-2620. Hopefully this info will help some of you with pressuring him to return the (stolen) property he’s sitting on.  I just left the same comment on The Verge article. 

Thank you very much, I'm going to press it because it's not fair that they keep millions of our CDs and the worst thing is that they charge a high ransom to recover what is ours, this is very bad, especially it makes a bad image to the other streaming music companies, like iTunes Tidal Deezer etc

This is so shady and wrong. The email address for the CEO of WISC Partners is david@wiscpartners.com his direct phone number is 608-628-2620. Hopefully this info will help some of you with pressuring him to return the (stolen) property he’s sitting on.  I just left the same comment on The Verge article.