I've searched and can't seem to find an answer. I recently had a laptop (Windows 10) crash and had to move my music library to a media center computer running Windows 7. I installed the latest versions of iTunes and the Sonos desktop controller (as of 5/29/2018) and linked to the music library folder. All my music imports and I can play it just fine via albums, artists, folders, etc. However, none of my iTunes playlists are importing. Very frustrating since I have searched these forums and can't seem to find an answer. I have uninstalled the desktop controller, tried removing and add the library folders, etc.
I submitted a support diagnostic with a confirmation number of 666495107. Any assistance is appreciated.
Best answer by Jeff S
Yes. I made sure to change all the paths in iTunes when I moved the library over. I'm listening to the playlists right now through my media center computer via soundbar. But they refuse to import into iTunes. I setup my music library on Sonos by adding the "My Music" folder which included the iTunes library which references music on another hard drive (E:\). Sonos added all my music from the E:\ but did NOT import iTunes playlists but the playlists play via iTunes. I also checked the iTunes library XML file and everything seems referenced to the correct directories
In your diagnostic report I don't see a share for your computer's Music folder. This is where iTunes stores its playlist file, even if your music is stored on an external drive. Have you copied the "iTunes Music Library.xml" file over from your computer's Music folder to the shared folder on your E drive?