I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602
can someone please help?
Best answer by Jean C.
Thank you for reaching out to us with your playback issue.
I can see that the WiFi interfaces on several of your players have been manually disabled.
You may want to keep that enabled so that it does not interfere with other playback processes.
Do any other music services behave this way?
Are you starting playback through the Sonos app directly or are you using Airplay to broadcast to Sonos?
Does this playback behavior occur on all speakers or just certain ones?
I can see that your home WiFi channel and your Sonosnet channel are the same.
Can you change your Sonosnet Channel to either 6 or 1 to remove the possibility that network interference could be at the root of this issue?