Question

Macbook itunes not finding Sonos

  • 28 November 2018
  • 2 replies
  • 97 views

So you know when you click Airplay option, it is supposed to show Sonos if your mac and sonos are on the SAME wifi.
After setting up the wifi for my Sonos (Play5) through my Android app, I open my laptop. I keep switching b/w my two Wifi (same name, but one 2.4 and the other 5). Sometimes, really sometimes then Sonos shows up. However, most of the cases, I need to unplug Sonos from power for a sec, and reboot, then Sonos shows up on my Airplay list.

Any idea how to trouble shoot this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

still not hearing from anyone about this!
The Play:5s only connect to 2.4 GHz so don't switch to 5 GHz when they are in use.

Reproduce this behavior, then submit a diagnostic within 15 minutes and reply here with the confirmation number so that a technician can take a look into it.