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Mac OSX Catalina has wrecked my SONOS music library link

  • 9 October 2019
  • 33 replies
  • 4308 views
D
Userlevel 1
Just upgraded to Catalina, and SONOS is now useless.
Despite being able to see and link to the USB drive with my music library, SONOS insists there's nothing there. I'm guessing it's some sort of paranoid OSX security setting - but would appreciate any help from you guys......
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Best answer by David M Franks 9 October 2019, 17:26

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33 replies

L

Any mac IT admins searching this the web and need to set up a PPPC MDM profile.

 

Bundle Identifier

/Applications/Sonos.app/Contents/MacOS/SonosLibraryServer

 

Code Requirement

identifier SonosLibraryServer and anchor apple generic and certificate 1[field.1.2.840.113635.100.6.2.6] /* exists */ and certificate leaf[field.1.2.840.113635.100.6.1.13] /* exists */ and certificate leaf[subject.OU] = "2G4LW83Q3E"

 

R

 


I can't find an app on my Mac called SonosLibraryServer

Go to System Preferences - Security & Privacy - Privacy tab (on right) - scroll down to Full Disk Access, you should see a list of apps granted disk access. Enable the SonosLibraryServer and you should be sorted. You will probably need to re-link your music folder, though.


This a golden nugget of information. Under OS 10.15.5 and Sonos 11.1, never mind disappearing Apple playlists (which I can just about live without in Sonos), the entire music library disappears. Not only is it essential to grant Sonos Full Disk Access, but the existing path must be deleted in the Sonos app and then added again.

J
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I have found what solved the CATALINA issue for me… It was my Eset Security. In its logs I found entries that there was “no rule found for Sonos app.” What I finally did was: Open ESET, Setup, Firewall, Network traffic filtering, Setup, and Add a new rule for Sonos to allow all network connections, Entire internet and All directions. I’m back up fine!

Jon
D
Userlevel 2

This resolved my issue with the Music Library. Once I allowed “SonosLibraryServer” full access it indexed the music and it’s now available. Welcome back Sonos… I missed you. 

 

Now if we can just work out that 30% trade in on the ton of equipment I bought years ago… 

el rubio

I have not been able to access any playlist on Sonos that I’ve created in iTunes since installing Catalina. Has anyone found a way to be able to do this?  As a DJ, I’m constantly creating new playlists that I’d like to play on Sonos, and I’m very frustrated that I don’t have direct access to this via my Music Library in Sonos.  Suggestions?  Thank you!


I found a workaround by using a tool “export for iTunes” - you can find more about it in this thread. Hope this helps.

mix.bioss.net
meneal
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I have not been able to access any playlist on Sonos that I’ve created in iTunes since installing Catalina. Has anyone found a way to be able to do this?  As a DJ, I’m constantly creating new playlists that I’d like to play on Sonos, and I’m very frustrated that I don’t have direct access to this via my Music Library in Sonos.  Suggestions?  Thank you!

D

David MF’s message was most helpful. The extra step I had to take after following David’s advice was to add the same path as appeared already to be in existence in Music Library Settings. This successfully overwrote the old (identical) path and repopulated the previously blank library. System now working. Getting used to this with Mac software upgrades :( Good luck everyone and thank you David.

Airgetlam

Trust me, it has not yet been fixed. Ryan would, I’m sure, call that out in release notes/the announcement thread when it occurs. 

Bruce
M
Badge +1

Well, I don't know--most of these posts are older.

Airgetlam

Not yet, apparently.

Bruce
M
Badge +1

Is this fixed now on current releases??  I’ve been holding off upgrading my Mac at home.

G

lets go SONOS, fix the USB drive issue!

What USB Drive issue?  That is resolved by reading the above posts!

seriously, don't you think I tried it?

 

tried again successfully!  Deleted the Controller and REBOOTED the computer seemed to help...

G

lets go SONOS, fix the USB drive issue!

What USB Drive issue?  That is resolved by reading the above posts!

seriously, don't you think I tried it?

 

bockersjv
Userlevel 7
Badge +21

lets go SONOS, fix the USB drive issue!

What USB Drive issue?  That is resolved by reading the above posts!

G

lets go SONOS, fix the USB drive issue!

S

I had same issues as above and deleted my app, reinstalled it, changed security settings in Catalina to allow full access, added music library (held on attached USB drive), updated library, and now I’m off and running again.

B
Badge +1

Thanks, David M Franks! The “Full Disk Access” solution worked a treat. I did have to remove/add my library’s folders, but my music is back!

P
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Yes, that works if I copy files to the drive (the Mac internal drive) and then index them. This occurs only on the NAS.
D
Userlevel 1
Out of interest, try copying a few music folders to your Mac HDD, index them through Sonos and see if your missing SLS files then show up in Prefs. You can replace the library later....
P
Badge
Thanks. It has worked quite well with NAS and an Ethernet until I installed Catalina. It then lost most of the files in the music folder. I deleted the folder from Sonos and tried to add it back and it won't add it back, just never stops indexing the directory. I can add a directory on my computer with no problem and Sonos clearly sees the directory on the NAS but it won't finish indexing.
D
Userlevel 1
I tried running my music via a NAS/ethernet, but it was crazily unreliable....
We need cleverer people than me to help out here. Anyone else able to help Podsnap?
P
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No, it is on A NAS through Ethernet.

There's no file named SonosLibraryServer or SLS in Library - Application Support - Sonos. There are a bunch of other files, though, apparently created when i reinstalled the sonos app this morning.
D
Userlevel 1
Bear with me, cos I'm no techie. Just tryin to help.
My SonosLibraryServer (now known as SLS) is in Library - Application Support - Sonos

I'm confused why yours doesn't appear. Have you tried making a new link to your music in Sonos? I deleted the old link, then re-added it before finding the paranoid preferences panel in Catalina.

My music is all on a permanently attached USB drive. Same for you?
P
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Here are the two folders. I just did a complete uninstall and reinstall of Sonos. Same problem.

1 Attachment
D
Userlevel 1
Weird - what apps do you have showing in the Full Disk Access tab?
Plus is anything showing in the Files and Folders tab (the next one down). I've attached a screenshot of mine in case it helps....

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