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Lost connection with Spotify - hardwired play 3

  • 17 March 2018
  • 2 replies
  • 334 views

Hello, I have 5x play 3 1x sub installed in a small bar. Have just hardwired them all back to the router as I was dropping zones, sound dropping in and out out of random speakers etc.

Now I’m seeing the connection lost to Spotify and sound cuts from all speakers

Diagnostic #707280164

Any help is appreciated.
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Best answer by Keith N 3 April 2018, 20:26

Hi there, Jwattn. Apologies for not getting to this sooner. Based on the diagnostic report, it seems the system as a whole is having a hard time talking to the network, due to interference. Out of respect for your time, I would recommend giving our support technicians a call to troubleshoot this and get this sorted once and for all. Thanks.
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2 replies

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Hi there, Jwattn. Apologies for not getting to this sooner. Based on the diagnostic report, it seems the system as a whole is having a hard time talking to the network, due to interference. Out of respect for your time, I would recommend giving our support technicians a call to troubleshoot this and get this sorted once and for all. Thanks.
Is anyone able to assist?