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Lost connection to deezer

  • 14 June 2018
  • 1 reply
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My Sonos is loosing connection to deezer last 3 days while others streaming services works ok. I’ve submitted diagnostics #660658638. Please help!
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Best answer by Keith N 22 June 2018, 01:15

Hi there, erwink. Thanks for posting and welcome to the Community. Judging by the diagnostic report you submitted, it seems that the Living Room player is connecting to a different network device than what is giving DHCP. This usually points to having wireless extenders or access points on the network. Is this the case? Is it possible to plug this device directly into the main routing unit? What is the make and model of the router you are using?

The more information we have about your network the better we can assist. Thanks in advance!
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Hi there, erwink. Thanks for posting and welcome to the Community. Judging by the diagnostic report you submitted, it seems that the Living Room player is connecting to a different network device than what is giving DHCP. This usually points to having wireless extenders or access points on the network. Is this the case? Is it possible to plug this device directly into the main routing unit? What is the make and model of the router you are using?

The more information we have about your network the better we can assist. Thanks in advance!