Question

Issues with decoding (?) Youtube Music

  • 10 February 2020
  • 5 replies
  • 75 views

When trying to use Youtube Music with Sonos One (regardless of the activation way - either iOS app or voice assistant) I am very frequently getting playback issues: it’s playing a song and then suddenly displays an error message saying “the music can’t be decoded correctly” or something similar and skips the song being played. That’s annoying, so I was forced to switch to Google Music, the last has no issues like that.

Considering the same songs can be played with no issues on Youtube Music when listening on browser or on mobile devices via Youtube Music app ( headphones, not Sonos ) I am making a conclusion that the problem is on Sonos side.


5 replies

It’s more likely to be the connection between your Sonos speaker and your router, since your headphones are working. 

I would recommend a refresh of your network connection. Try unplugging your Sonos from power, then reboot your router. Once the router cOmes back up, plug your Sonos back in, and do some testing.

However, if that doesn’t fix the problem, I would recommend that you submit a system diagnostic within 10 minutes of Getting a “decoded” error, and contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.  

Badge +1

Found any fix for this? It is not a connection issue. I had racked my brains with customer support extensively.

and to prove that - you can stream from any other service and most likely you wont get that error.

Still unresolved, literally every 2nd song fails with “encoded incorrectly”

Userlevel 2
Badge +8

Hello @lakwalka 

 

Since you are still receiving that error message,  I would like to ask for you to send us a diagnostic and reply back with the confirmation number. 

I have the same issue.  I have a wired Playbar which randomly skips with the error as stated in this thread.

 

Diag # = 573322428

 

Cheers

Rob

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