I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.
However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.
Best answer by Ryan S
View originalHi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.
Hi - Yes. Still have the error coming up in Sonos app. I can go to Google and look at activity and it shows the songs (videos though) as being played for the short period before it errors in Sonos. So the Sonos app is attempting to talk to YouTube Music, get’s a connection and link, then get’s an encoding error as it is a video it is hitting and not YouTube Music (therefor the encoding error).
All other aspects of the YouTube connection are positive in Google. 3rd party apps shows the Sonos app has permissions for YouTube Music.
There are so many rabbit holes to follow, but it looks like the Sonos app is sending the wrong call to YouTube and getting a “Vidio” response rather than a “Mp4/Music encoding” response and can’t play it.
It would be appreciated if you could respond ASAP.
Thank you bruso11. Your tip worked for me!
+23
I am having the same problem I would recommend just selling / bin your Sonos as there rubbish, an get no help from customer services as they have no clue ether there so complicated to set up to YouTube. Just get a Bluetooth speaker. So much easier and better
Or use a different music service, one that actually cares about their customers.
I am having the same problem I would recommend just selling / bin your Sonos as there rubbish, an get no help from customer services as they have no clue ether there so complicated to set up to YouTube. Just get a Bluetooth speaker. So much easier and better
Still getting access denied problem with YouTube Music on my Sonos. Has anyone figured out a fix for this? Thanks.
I am still having this issue. I have tried every “potential fix” that I found online but nothing works. High Quality audio from YouTube still doesn’t play and shows a “access denied” error.
This whole experience is infuriating. Why does this have to be so difficult? I have a Bose wireless speaker that works seamlessly, no setup required, no account required, no joining accounts together with the "proper" subscription levels. You literally just cast ANYTHING you're playing on your phone to the speaker. It's so intuitive and simple. And the quality is phenomenal. Did I mention it's BOSE?
Also, I want a refund.
Still getting access denied problem with YouTube Music on my Sonos. Has anyone figured out a fix for this? Thanks.
Hi
Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.
At this time, customers can upload their locally saved tracks to YouTube Music and stream them on Sonos for free. To stream the entire YouTube Music catalog on Sonos, customers need a premium account. That said, we’re always evolving the listening experience with our partners over time.
If you need help with any other information, please be sure to let us know.
Hi Mark- The information you have posted is not correct- I have YT Premium family membership and nothing in this thread helped me to stream music that was not part of my uploads. I experience the same “connection lost” error reported by others.
+14
Hi
Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.
At this time, customers can upload their locally saved tracks to YouTube Music and stream them on Sonos for free. To stream the entire YouTube Music catalog on Sonos, customers need a premium account. That said, we’re always evolving the listening experience with our partners over time.
If you need help with any other information, please be sure to let us know.
Did this ever get resolved? I see playlists but they do not play, they all look disabled and greyed out. The above answer does not apply to me. I only have one account and no brand account. I do not have Premium. Is it necessary?
Hello,
I also had the problem with YTM in connection with Sonos, I investigated and solved the problem as follows.
My Google account with YT Premium membership was linked to 2 accounts at YT. The original Google account and the brand account, which also referred to the original Google account. There is now the option of merging this brand account with the original account so that there is only one YT account (see link). Then just remove the music service in the Sonos app, add it again and the playlists will work and the message “Access denied” will no longer appear.
PS.https://www.google.de/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiJhIHixaDtAhVyAWMBHRfWBPQQFjABegQIAhAC&url=https%3A%2F%2Fusingtechnologybetter.com%2Fhow-to-move-a-youtube-channel-to-another-google-account%2F&usg=AOvVaw2J2dM9CCORRkQMHYqkwPRfhttps: //support.google.com/youtube/answer/3056283
greetings
Sur
I have the same problem!
I have this problem too.when adding the service the email address on YouTube matches that of Sonos. Annoying
Sonos is deeply annoying. I spent 5 minutes connecting YouTube to my Sonos system, only to be told (not for the first time) "Access denied" but given no help with how to overcome the problem!
I have had this problem as well. Try this: I always signed in with my “google account” that I always use when I use youtube. It turns out you have to sign in using your original Google Account email most likely your original gmail for the account. I always used my alternate / recovery email as I don’t use gmail. When I did this it worked. Doesn't have any of my settings because they are under my other youbtube login but at least now I can access music… good luck let me know if it works.
still no resolution in 2020….
I also had the issue where I got the error of access denied when I authorized my Youtube Music account. But solved it. The issue was that I have several channels under my Youtube account. And Sonos only works with the original channel where the email address of the Youtube account is the same as the email address of the Sonos account.
If you have this issue and you have several Youtube channels in your Youtube account the please make sure to authorize the Youtube channel that has is the original one, or the one that is registered with the same email address as your Sonos account.
Clearly Sonos is not doing anything about this. Sonos, your app does NOT work with youtube music properly. It keeps saying “youtube music unavailable currently pls try again later” everytime i request for a song through google assistant with my Sonos Move, but if i play it through the app it works. The sonos app is clearly not exchangin authentication properly with youtube music when using alexa to authenticate. Pls do something about it as your device is already overpriced and does not work as advertised!!
I also cannot send music from the YT music app to the sonos speaker (I have a premium YT account) even after the update. I also cannot find music in the sonos app that I can easily find in the YT music app. Is there an upgrade coming that makes the sonos app search more user friendly?
This issue has not been answered and the update did nothing.
+26
Hi everyone, there’s an update that went out today that should make some big improvements here. Please test out YouTube music and let us know if you’re still having this encoding error come up.
Sonos is a scam. They charge a premium and impose a proprietary network. It's a speaker folks, not an ecosystem. So disenchanted. I contacted our State Attorney General and found out I'm not alone. They're actively considering action.
Sure they are. 
Keep us posted, please.
Sonos is a scam. They charge a premium and impose a proprietary network. It's a speaker folks, not an ecosystem. So disenchanted. I contacted our State Attorney General and found out I'm not alone. They're actively considering action.
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