Answered

Explicit songs from Spotify blocked.

  • 4 December 2019
  • 33 replies
  • 6635 views
J

I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out.

It seems like this has to either be a Spotify thing or a Sonos thing, but…

  • I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled
  • I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported”

Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

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Best answer by Anonymous 11 February 2020, 19:30

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33 replies

B

Did you know that if you go to the album of the explicit tagged song and select the same song you can play it?

 

Just select more from the menu above the explicit song you’ve searched and select album info. You can play it from there. I know its not a solution but at least you can listen these songs until Sonos developers fix this BUG 🙂

No luck for me with this - still doesn’t work. 
 

does anyone know if there’s another thread for this? 

O

Also pls make sure you have enabled Explicit songs from the Spotify app on your iOS or Android spotify App. Make sure it is the same account as the one you are using on your Sonos app. Try removing the spotify account from sonos, reboot your sonos bridge and add the spotify account again. Hope it helps …

O

Did you know that if you go to the album of the explicit tagged song and select the same song you can play it?

 

Just select more from the menu above the explicit song you’ve searched and select album info. You can play it from there. I know its not a solution but at least you can listen these songs until Sonos developers fix this BUG 🙂

M

I've just had this problem out of nowhere, works if I play through Spotify app but not through sonos app, have uninstalled and re-installed app. Not working!

M

Hi All

This has just also happened on my system.

We have had the sonos / spotify link working for years - and never had a problem with parental controls. 

Then this weekend they are all greyed out and parental controls greyed ("not supported") in Sonos with nothing filtered out in Spotify.

Please can Sonos look at this as something has clearly changed.

Happy to open an new thread if people advise that this has been erroneously "closed" so Sonos team won't look at it.

Michael 

S

I notice Sonos have marked this as ‘answered’ but it certainly isn’t for me and it appears many others. Could we have an update from someone in support on what the issue is here and if there is going to be a proper fix?  As many have pointed out, the Spotify app is set to allow explicit content and the option is greyed out in Sonos.  I’ve tried deleting the Spotify account, checked everything is up to date, restarted all my Sonos boxes and restarted the app but it (for me at least) makes no difference - anything marked as explicit is ignored and won’t play.  Looking at a general internet search this seems to be an issue for a lot of users.

R

Oh, one more twist. My parental controls are also greyed out. Because, I think, Sonos claims to not filter songs from Spotify. Except, obviously, if you use Spotify from within the Sonos app it does filter. Sometimes. 
 

R

First off, the ‘answer’ people keep reposting is worthless. Please just stop. If you read the details of what is going on the ‘advice’ is just annoying. Telling people how to change parental controls when the problem report clearly says that parental controls are greyed out  Nice.

 

Here is what I have found. We have two premium Spotify accounts. One Sonos account (natch). 
If I use my Spotify (same email as the Sonos account) from within the Sonos app, I can play ‘E’ songs. If my wife uses her Spotify (different email) Sonos not only greys out the explicit songs, it also greys out the parental controls. 
 

Would be interesting if others with this issue also have email address mismatch between Spotify and Sonos.

 

in any case, this is a bug in the Sonos software, and needs to be fixed by Sonos. 

S

I have the same issue as described here with my Spotify Premium account.
I’ve tried following all the steps described but without success.

No parental controls are set either end and reconnecting the account didn’t work too.

B

Hello,

Any long term fix for this issues within Sonos App?

Ive read through the thread multiple times and I’m having the same issue as everyone else. 
 

  1. I have the most up to date Sonos App
  2. I have a premium Spotify account. 
  3. Parental controls in Spotify are set to “allow explicit content”.
  4. Parental Control within Sonos is grayed out and doesn’t allow me to click on it. 
  5. I’ve disabled Spotify from Sonos and re-registered it multiple times. 

After troubleshooting these steps over and over I still cannot listen to Spotify content that has the “e for explicit” next to the song. I don’t even listen to a lot of explicit content but these days every other song is listed as explicit. 
 

Has Sonos come up with any update or resolution to this? The people who have had this resolved stated it just happened by chance. I just got this entire system setup and a little disappointed that the Sonos app skips half of the songs I want to hear. 
 

Please help out! 

P
Badge

Thanks @ Flanno. I also did something similar to get it working. However, in the last month or so I’ve noticed it started to happen again so I guess I will need to go through the process again. 

F

I noticed I had the same issue today which I have since fixed. I use spotify as my music service with sonos. First I removed my spotify account from sonos, than I signed out of my sonos account. I went into my spotify settings and toggled off and than on "Allow explicit content". I signed back into sonos and added spotify account again. It worked for me.

I hope this helps.

Paul A
Userlevel 6
Badge +17

Hi @PaddyPDX.

Thanks for the update and immediate response.

You may have a point with that. It may have been a Sonos issue or just a glitch that was fixed with the recent update since updates do comes with feature releases, feature updates, and bug fixes. The good news is everything is up and running and re now playing. I do hope the issue ends here so that you’ll continue to love and enjoy your Sonos.

If you still have any further issues or concerns, please do not hesitate to reach out or create a topic. We’re always here to help out.

Thanks,

 

Help others find useful content by clicking the like button and selecting the best answer to your question
P
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No that was not the issue. My settings are not and were never set up to block explicit content in either Sonos or Spotify and it has always worked previously, the ability to play explicit songs as well as non explicit songs. The explicit songs just have an “E” in a grey box next to the song name.  Anway, long story short, must have been a problem at the  Sonos end, as today when I opened the same album the songs are all listed as normal again with the “E” next to the explicit songs and they are playing just fine.  

Paul A
Userlevel 6
Badge +17

Hi @PaddyPDX.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand your situation where you’re coming from. Let me help you out.

I would like to recommend going through some of the provided recommendations above so we can check if it would help fix the issue.

@jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out.  Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

I hope this helps.

Please let us know if you have further questions or concerns. We are always here to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question
P
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Same problem I just noticed. Trying to play Lana Del Rey’s Norman F***ing Rockwell via Spotify account and half of the songs that are marked as explicit don’t play in Sonos - they are greyed out. But If I play the album directly from Spotify app and choose to stream to my Sonos speakers it works. Please fix this very annoying issue Sonos support. 

Ken_Griffiths

I only use the free version of Spotify, so I’m not sure if this may assist, but Spotify itself has explicit content filtering that can be toggled off/on within the Spotify App. I’m not sure however if that option then filters through to sonos, as I can’t see the playlists with my free version of the software.


Attached is a screenshot from my Spotify App though FWIW ..and it needs to be ‘ON’ for explicit content to show in the Spotify App. It also may take a while after setting the option for it to feed through to sonos, that’s if it does have any bearing on the Sonos/Spotify content.

 

 

1 Attachment
controlav
Userlevel 7
Badge +23

Can you give an example of a Spotify track that is blocked from playback?

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
controlav
Userlevel 7
Badge +23

According to my iPhone S1 app, Spotify does not offer content filtering on Sonos. It says it is only available on Amazon, Apple, and YTM of my services.

My S2 app is the same.

Not sure how you managed to enable content filtering when it isn’t supposed to be supported. Maybe its a geo-thing? I am in the USA.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
Paul A
Userlevel 6
Badge +17

Hi @Finnabbie.

Welcome to the Sonos community and thanks for reaching out to us.

I would like to share with you the guide already provided above on how to fix the issue.

@jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out.  Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question
Paul A
Userlevel 6
Badge +17

Hi @hamsteronwheel. 

Welcome to the Sonos community and thanks for reaching out to us.

I would like to share with you the guide already provided above on how to fix the issue.

@jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out.  Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question
F
Badge

Same issue here. Any fix??

H

Having the same issue. Parental Controls in Sonos are disabled.  Have removed and re-added my Spotify account. 

A

@jmschles Thank you for the follow up and letting us know you are working now. I’ll mark the answer here. Please follow up if the issue arises again.

J

Hi all, thanks for the replies. I back-burnered this for a good while, came back today, and lo and behold, I can play explicit songs now. The one thing I’m sure of is that it isn’t because of anything I did.

I’ll go ahead and respond to @John G ‘s suggestions anyhow in case they’re helpful to anyone:

  • As described in my initial post, Sonos content filters just look disabled. I’ll attach a screenshot below. (Ignore the tripled message, guessing that’s just a minor bug.) I’m wondering if this feature would enable if I went and turned on parental controls in Spotify, but now that things are working, I’m afraid to mess with it!
  • My Spotify account is premium
  • Also covered in my original post, but I did verify that parental controls weren’t on in Spotify (they never were)
  • It’s possible unlinking/relinking Spotify would’ve fixed this, but again, now that it’s working, I’d rather not touch anything. Worth a try for others.
Parental controls screenshot

 

 

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