Bought the Play 1 about 4 years ago - great sound and was pleased with it for first 2 years.
Then starting in Year 3 there was a continuing problem with playing downloaded music from Apple- the Sonos would skip from song to song in the cue without paying any song to the end.
Had numerous contacts with Sonos support including diagnostics and discussions - but no improvement.
Recently saw the new policy of Sonos that they will not fix this problem. Only “work around” offered is to subscribe to a streaming service.
This is ridiculous - I already bought the music and am now being asked to pay for it again on a continuing basis! I do not want to use a streaming service.
At the time that I bought the Play 1, the sales pitch was that I could make use of my music that was downloaded to iTunes. I feel that Sonos has not not “lived up” to their side of the deal. I also feel that Sonos has abandoned me ( and others who do not wish to subscribe to a streaming service. I believe that Sonos should have created some form of “patch” that would have fixed this problem with the Play 1.
Annoyed and disappointed.