For as long as I have been using Sonos, my desktop Sonos app using my iTunes music library fails every hour or two. It stops playing and if I try to manually start it again says “Unable to play song” for each and every song. If I restart the app and unplug and replug the speaker it works again. Same procedure every time. This is extremely frustrating since I have created a master playlist for the house that is 7 days long so I don't have to hear the same song twice during the week. Instead I hear the same songs hourly since I have to restart the playlist so often.
My app and speaker are fully updated, and my music library is fully updated. Is there anything I can try to fix this? The communication just stops randomly but there is never an issue with my wifi. Never.
I find that it may be when I try to use my iPhone to control volume or song while the music is playing from my desktop. But my iPhone is also completely updated to latest software. I’m not playing music from iPhone, just using the app as controller.
Any suggestions? Is there a diagnostic I can upload? Not sure how to do that.