Question

Crackling sound from Beam when streaming music

  • 29 April 2020
  • 2 replies
  • 89 views

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Has anyone else had problems with the Beam when streaming music though either iTunes or Spotify?

I noticed a problem when I first took delivery of the Beam that when streaming certain songs via Spotify there was an awful background cracking. I contacted Sonos support and they asked me send a video clip and diagnostics over, they were very helpful in arranging a replacement.  
 

However the replacement was delivered and still the crackling, I tried one certain song through Spotify and Apple Music and the cracking / popping was there in both. I tried playing the same track through my Bose Soundlink III speaker and the cracking could not be heard? Strangely if I play a YouTube video of the same song via my TV and Beam the crackling / popping is not there? I’m close to sending back for a full refund so any advice would be appreciated

 

Kind regards, Paul

 

 


2 replies

Badge

Has anyone else had problems with the Beam when streaming music though either iTunes or Spotify?

I noticed a problem when I first took delivery of the Beam that when streaming certain songs via Spotify there was an awful background cracking. I contacted Sonos support and they asked me send a video clip and diagnostics over, they were very helpful in arranging a replacement.  
 

However the replacement was delivered and still the crackling, I tried one certain song through Spotify and Apple Music and the cracking / popping was there in both. I tried playing the same track through my Bose Soundlink III speaker and the cracking could not be heard? Strangely if I play a YouTube video of the same song via my TV and Beam the crackling / popping is not there? I’m close to sending back for a full refund so any advice would be appreciated

is this a hardware or software fault do you know?

 

 

 

 

 

Userlevel 4
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Hi @pippo505. Thanks for posting.

It sounds like there is something not being translated to the Sonos player when its communicating with the TV. If you unplug the optical connection/HDMI connection and navigate in the app to play the music services, does the cracking remain?

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