Connection with Spotify lost reported every 30 - 60min

  • 19 September 2017
  • 0 replies

My SONOS Play:1 reports that its connection to Spotify is lost throughout the day. Sometimes it remains stable for hours then it will start skipping songs and after some time it will re-establish a stable connection.

I also get the message Unable to play xxx network connection speed insufficient to maintain playback buffer intermittently.

The SONOS is using a standard wireless setup connection (not BOOST) to a Netgear DGN2200v4 modem/router which is NATing a private IP address provided by a Belkin home gateway in the adjacent room (controlled by another business).

Could there be some issue with the double NAT causing a loss to the Spotify server?

Diagnostics submitted under: 7857693.

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