Connection to Spotify was lost. 2017

  • 3 February 2017
  • 3 replies

Sonos. Spotify-connection problems

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3 replies

Userlevel 5
Badge +10
ummm... how about providing MUCH more information? 🙂

Just to be clear, it isn't like the entire Sonos system is having problems with connections to Spotify... Obviously you are experiencing challenges....

What specifically are the symptoms you are experiencing?

If you are having challenges, while you are having the symptoms present themselves, you can "Submit a diagnostic" using the Sonos Controller App and post the number of the submission here. When you do so, the Sonos staff can look at the detail provided by that submission and reply here to help you troubleshoot what specifically may be causing your problem.
diagnostic 7068812
Userlevel 7
Badge +20
diagnostic 7068812

Hi jrich84,

Do you get any playback errors when listening to other music services?