12/12/17, 10:37 AM
Unable to play 'All I Want For Christmas Is You' - the connection to Pandora was lost.
12/12/17, 11:00 AM
Unable to play '' - service unresponsive.
12/15/17, 3:27 PM
Unable to play '' - access is denied.
I can't tell if this is an issue with Pandora or Sonos. I've looked through previous community posts and have seen lots of other people having similar issues with no actual resolution. I've also tried switching my Sonos setup to use my own Wi-Fi instead of the SonosNet network but nothing seems to work.
Best answer by Ryan S
Hi everyone, we are looking into an issue with Pandora streams that are stopping unexpectedly and working with Pandora to get it resolved. The symptoms here would be audio interruptions on Pandora through Sonos or through the Pandora app controlling Sonos, and it could affect any controller. You might be hearing audio drops, tracks skipping, or audio playback stopping abruptly.
If you are unable to play any music at all, it's not likely to be related. And this also doesn't affect adding Pandora to Sonos or being able to use the direct control feature. Though performance could be spotty if this is giving you trouble.
We'll let you know when it's been resolved in the main thread, so please feel free to follow this thread for news.