I set up Amazon Music as a music service in the Sonos app yet I'm unable to play any songs.
When I follow the steps to authorize, it appears to complete successfully. I'm able to browse Amazon playlists and stations. I know the account is being accessed since I'm able to find my personalized playlists. However, when I attempt to play a song, I get the error "Unable to add songs to the Queue". When I attempt to play a station, I get the error "Unable to play '' - the connection to Amazon Music was lost."
Any ideas or suggestions?
Best answer by chris_h
Hi @llm, thanks for the reply, I had been wanting to post an update. I simply called Sonos, and one of their support techs triaged my problem in about 15 min. Because the 'connection to Amazon Music failed' error can happen for many reasons, in my case, it had nothing to do with the wifi channel. My issue is that there are so many wifi networks in my area of the city, that Sonos was being bombarded with signals. The tech suggested that I plug a network cable into my Sonos base (previously the base was on wifi). Plugging in network cable not only solved the problems I was having on both my base and play:1.