As is the case with many people; Audible integration was a huge part of my reasons for investing in Sonos (my investment in the platform is detailed below). As someone with Dyslexia, I consume a vast number of Audiobooks, and the ability to have the play anywhere in my house was huge for me.
I expressed at the time that the emotional response to the removal of the Audible service had felt like theft; in that, it was something I had; and then woke up to find I didn’t have any longer. In this way I was sympathetic to the frustrations expressed in many of the other posts; however, I also said that I felt that Sonos had been responding to the community. They had explained the situation, and I felt in doing so had earned my confidence in addressing this situation. Adding my comment to the thread was simply a way to help them see the community wanted the feature and to help them prioritise a resolution.
Over the subsequent year, I checked into the thread every month or so hoping to hear that Audible integration had returned, but there were just mounting comments expressing frustration. However, on February 8, 2017, there was an official comment made that stated the following: -
"We know a lot of Audible fans are eager to get Audible back working on their Sonos systems and we’re pleased to announce that Sonos and Audible have committed to bringing Audible back to Sonos by this summer. Please bear with us—we appreciate your patience!"
I was happy and glad that it was finally going to get resolved.
Expecting it to appear in an update at some point over the subsequent months I didn't check the forums again until today. The lengthy thread that had been there for over a year was gone. Instead, there were some angry posts created suggesting that the frustrations with the lack of Audible support had not gone.
I am not sure why the original thread was removed; however, I think that it's clear that Sonos should address the concerns of its community. There may be reasons why this isn't being addressed, but I believe that the current lack of communication is only exacerbating the situation. I would like to know that Sonos understand why there is frustration here; and what steps they are currently taking to resolve it. Was the post on February 8th inaccurate or has the situation changed?
I originally praised Sonos for its communication; however for whatever reasons this has not been maintained. I am not calling for a boycott, and I am not ranting about my entitled position. I am writing this post in the hopes that Sonos community support team can have a reasonable objection to responding to, and I hope that they take the time to do so.
Sonos is a great system; it works well. I hope that Audible comes back soon.
My Sonos system:
- 1 x Playbar
- 1 x PlayBase
- 4 x Play:1
- 2 x Play:5
- 1 x Connect.