COmputer reject Sonos connection request

  • 19 January 2018
  • 4 replies
  • 102 views

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I am trying to load my personal library to the Sonos system for the first time. The library is stored into an hard drive connected to the computer where the Sonos software is installed.
My problem is the following (see figure, here I translate - inner box):
Error adding music
It has not be possible to add the music folder
Reason: the computer "_computername_" rejects the Sonos connection request.

Any idea?
Ty

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4 replies

Userlevel 5
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Is the computer you're connecting to Windows 10? It might be an SMB version issue - SMB v1 is slowly being deprecated, and Sonos hasn't caught up yet.
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Yes, it's a windows 10.
Can I fix it somehow or do I need to wait for Sonos to do something?

Edit: is this procedure ok?
How to gracefully remove SMB v1 in Windows 8.1, Windows 10, Windows 2012 R2, and Windows Server 2016
from here: https://support.microsoft.com/en-us/help/2696547/how-to-detect-enable-and-disable-smbv1-smbv2-and-smbv3-in-windows-and
Userlevel 5
Badge +13
Yes, reenabling will help, but there is a security risk. Many of us are waiting for Sonos to push an update that works with SMB2.