I see this has been a recurring issue for some months if not years. Google Play Music cast to Sonos from the app on controllers works but cannot be relied upon for me. It simply keeps stopping mid-way through albums/playlists, normally between tracks (hence taking a while to realise that the next track just isn't starting). When I realise I have a silent house I open the app to see the orange "Play" button (in other words, the controller knows that the music stopped), and the "cast" icon is still highlighted (so the controller knows it is still "casting"), but the pressing that "play" button does nothing. If I go to the playlist and press on the track that was supposed to be playing I see the screen updating in the controller and then it starts to play locally on the phone/controller. I have to then re-cast it, once again not knowing how long it's going to work for this next time.
Does anyone have any idea how to troubleshoot this please? No much point building or using a feature if it can't be relied upon. It never felt to have got out of "beta" to me...
Just to be clear, I am confident it is not any of the typical issues with wireless interference or poor Internet connectivity etc. Other sources stream fine. This is a problem that I have isolated to this feature.
Best answer by Keith N
Understood. Thanks for the diagnostic report. If this only happens while casting, it will be a little more difficult to pin down. It may be best to give our support technicians a call
to troubleshoot this in real time. Thanks for your patience.