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Can you stop emailing me about features I can’t use.

  • 3 March 2021
  • 1 reply
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RodBegbie
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Hi there.

I am British and live in Spain.  Today I got an email in Spanish (a language I don’t speak particularly well) about Sonos Radio stations.  But because I’m in Spain and Sonos Stations are only offered in a handful of countries, I can’t access them.

 

Meanwhile in the Sonos Radio section of the app, I see an ad banner for Sonos Radio HD which I can’t sign up for it’s not available outside the UK or US.

 

 

I’ve no particular objection to Sonos advertising new services to me, but it’s frustrating when they’re adverts in the wrong language (My profile is set to “Preferred Language: English”) and/or for services you won’t let me sign up for!

 

Rod.

 

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Best answer by Xander P 4 March 2021, 09:55

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1 reply

Xander P
Userlevel 6
Badge +15

Hi @RodBegbie, welcome to the Sonos Community!

Thanks for raising this - I can’t see any reason for you to be receiving emails in Spanish regarding features that aren’t available in Spain, apologies for any confusion.

I’ll pass this feedback on to the relevant team for you :)

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