Can't access Deezer

  • 29 September 2013
  • 42 replies
  • 2539 views

When logging into Deezer via Sonos, I get an error message that the Deezer server does not recognise my details. I have tried power recycles, adding and removing the Sonos app, and changing my password with Deezer and still no luck. Can someone help?

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42 replies

Worked fine for me yesterday but i am now getting the above error message today.
I am having the same issue : account not found...does not recognize your log in. I have done a power cycle, deleted and reinstalled deezer...same problem. I can log in to my deezer android app so the account is fine. Also having the same problem with amazon cloud through sonos. Submitted a diagnostic...please fix this
I'm having exactly the same problem accessing deezer, tried deleting and loging again to deezer and keeps telling me that it doesn't recognize my account, please do fix this
I have the same fault - its clearly a Sonos issue as having no trouble accessing and using Deezer on my Mac - had same issues before with Spotify - too unstable when you need the service.
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Same issue here. Deezer for Sonos was working fine within the Sonos Controller on my iPhone (still runs iOS5). But not on my iPod (on iOS6), where Sonos couldn't contact Deezer. So i decided to remove the Deezer account altogether from Sonos and reinstall it, but it is now impossible to put it back on: "Account not found".
Exact same and running 7.0.2 on iphone but nothing on mac or ipads etc - account not found error message
Tried again to "re-log-in" from Sonos to Deezer Service ... with success! Hope the connection will stay stable ...
I just tried again and it worked for me too, hope it works fine
No luck for me same message - not recognised
I can log in but the music doesn't play properly
Why don't Sonos or anyone issue a 'reason' why this happens. Basically means have no access to music whatsoever because of a Sonos fault. Cannot access normal music library either
Hi same issue. It seems since ios7, devices are registering as connected devices to deezer account and you may reach the number of devices authorized to connect to the service.(only 2 devices) http://assistance.orange.fr/iphone-ios-7-et-orange-deezer-premium-7083.php. Nevertheless, i remove all devices and try again to connect without success. Thanks for your help
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Is SONOS paying any attention to this? I haven had access for over a day. Deezer is up fine per than through SONOS.....
Yesterday it was working for me, but today there is no connection from sonos to deezer ... again ... very frustating 😞
is this being resolved? coming up for 48 hours with no music access via deezer, can't browse music, account disappears/not recognised. Not working via Mac desktop app or iPhone app.
Same problem 48 hours later. Diagnostic number 3182286. No response from customer service. Getting annoyed.
I cannot use Sonos at all - cannot access / log in to Deezer and cannot access my iTunes library - I dont understand who deals with this - have emailed Sonos and Deezer - no response...normally this sort of problem isnt allowed to continue for such a long period of time - basically the equipment is faulty and therefore should be returned to Sonos for a full refund - I have 9 Amps and 2 soundbars - what do they propose?
Unplugged everything for 1 minute - restarted - works!!!
I cannot use Sonos at all - cannot access / log in to Deezer and cannot access my iTunes library - I dont understand who deals with this - have emailed Sonos and Deezer - no response...normally this sort of problem isnt allowed to continue for such a long period of time - basically the equipment is faulty and therefore should be returned to Sonos for a full refund - I have 9 Amps and 2 soundbars - what do they propose?
I understand your frustration, but all the third party integrations like Deezer, Spotify and the sorts are based on best effort from SONOS' side. There is no contract/SLA between these third parties and the SONOS soundsystem. Hence there is absolutely no guarantee that it will work and be a reliable service. What we don't know is if Deezer changed their API for third party integration, which is used to integrate SONOS and third parties. It's very odd that SONOS engineers do not react on the topic, I agree to that, which makes me think this is a very odd and difficult to reproduce issue.
sonos's whole ethic and marketing strap is 'all the music on earth' so for a leading music paid-for music service to not work for 4 days, with no comment whatsoever from Sonos themselves, is disappointing
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All functions seem to be working as of a couple of hours ago. I think the search function is even improved, but I could be wrong. It would be nice of either SONOS or Deezer to acknowledge and explain the problem, if only to be polite. Deezer took their Premium+ monthly fee right on time......
problems again accessing deezer via sonos, doesnt recognise my login details. Deezer app working fine. Second time this has gone down for me this week and i've only had sonos for a week. Is this a regular issue? Will have to consider changing one (sonos or deezer) if so
Yep ... connection between sonos and deezer is lost again!! From my experience this is - of course - not a regular issue, and I selected deezer instead of simfy or spotify, because the connection, the integration and the service seemed to be better. Using deezer within sonos for around 5 months I faced only little problems, but not such complete service breakdowns. Really strange and disappointing 😞 And what I find somehow alarming is the fact that after more than three days there is still no one from Sonos telling us "that all will be fine soon"...
Indeed, it's borked again. I've dug a bit in my network. Every time a SONOS device wants to access Deezer it goes via a SONOS server: 02-Oct-2013 20:42:02.372 client 192.168.1.22#59327: query: system-api.sonos.com IN A + (192.168.1.200) Either that server(s) has a major issue or it has issues connecting to Deezer?
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Deezer access thru Sonos was fine yesterday, but this morning stopped working AGAIN! If this is a continuing trend I'm going to have to quit Deezer altogether, and start looking for an alternative to my Sonos setup. Certainly not buying any more Sonos stuff in the near future, although I DID have plans to put a Play:5 in my wife's office and a Connect in the TV room.