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Audio glitches with Youtube Music via the Sonos App?



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Forget it, still have the issue:(

Forget it, still have the issue:(

You mentioned a year ago you had ‘lags’ with Google - it seems a very long time to have these issues - have you checked your local network for problems and spoke with your ISP/Sonos Support?

You might just need to optimise your WiFi channels/channel-width and change a few settings to resolve your issues, perhaps?

Userlevel 1
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Forget it, still have the issue:(

You mentioned a year ago you had ‘lags’ with Google - it seems a very long time to have these issues - have you checked your local network for problems and spoke with your ISP/Sonos Support?

You might just need to optimise your WiFi channels/channel-width and change a few settings to resolve your issues, perhaps?

Yep, had issues with Google Play, but since it was shut down and i moved to YTM, there were no problems until recent time. Surprisingly, there are absolutely no lags in any other source except YTM. Will continue investigation

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Have consistently had problems playing YouTube Music on Sonos for the past year.  Deleted the YouTube entry in my services, and now I can’t add it back to Sonos.  YouTube Music plays perfectly on cellphone and other devices in the home.  Sonos App Says:  “there was a problem getting started. Please check your network connection. Then try again.”  YouTube music is not down, since it plays on my cell phone.  Other music sources play on the Sonos.  Not a network problem.  Does anyone else have suggestions?  Thanks.

Have consistently had problems playing YouTube Music on Sonos for the past year.  Deleted the YouTube entry in my services, and now I can’t add it back to Sonos.  YouTube Music plays perfectly on cellphone and other devices in the home.  Sonos App Says:  “there was a problem getting started. Please check your network connection. Then try again.”  YouTube music is not down, since it plays on my cell phone.  Other music sources play on the Sonos.  Not a network problem.  Does anyone else have suggestions?  Thanks.

Perhaps try an App reset in ‘Settings/System/App Preferences’ - sign back into the ‘existing’ system and Sonos Account and then try the install of the YTM service again from ‘Settings/Services & Voice’ (+Add a Service) … if it fails, then immediately obtain a system diagnostic report, make a note of the diagnostic reference number and go onto contact/chat to Sonos Support via this LINK.

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I'm having this problem as well. I mostly listen to local music, so I don't know how long it's been going on for, but the past couple weeks it's been really bad. Like someone else said, it's like a CD skipping. 

I'm having this problem as well. I mostly listen to local music, so I don't know how long it's been going on for, but the past couple weeks it's been really bad. Like someone else said, it's like a CD skipping. 

Perhaps go onto briefly outline your network setup and others here might be able to suggest some things to maybe try to rectify the issue. Just need to know things like make/type of router, WiFi channels in use, if using a SonosNet setup, other access points and if you use any ‘managed’ switches etc. or alternatively you could contact and speak with Sonos Support via this LINK, but before doing that submit a diagnostic report the next time the issue occurs and make a note of its reference for the Staff to take a look at whilst they are attempting to troubleshoot the matter with you.

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Yeah I don't think so. It works flawlessly playing music from my local computer or from other streaming services. It's definitely something to do with YouTube Music and not my setup. 

Yeah I don't think so. It works flawlessly playing music from my local computer or from other streaming services. It's definitely something to do with YouTube Music and not my setup. 

Maybe contact the YTM support desk - I’m in the U.K. and it’s working okay here, so it might just be a local issue, or perhaps less-likely, an account-linking issue.

edit: Note there are no reported issues with the services, as shown here on the status page:

https://status.sonos.com

I have the same issue with YouTube music as well.   High pitched static chirp every once in a while.  On all 4 play 1 and one play 5.

Thank god other people are getting this too - I don’t feel so alone!  I’m getting glitches in YouTube Music sound all the time - having to switch to my Amazon Prime (Free) Music channel.  I would drop YouTube Music if I could, but I only pay for YouTube Premium to get rid of ads on YouTube.

Seems this isn’t going to be solved anytime soon ...

I have the same issue. It’s like a sudden electric shock which could give people heart attack

I feel sane finding this thread i have been dealing with this for a while also. I guess i won't waste time anymore chasing my tail with support if this is a wide spread issue. 

Same here! I was losing my damn mind trying to figure this out. Turns out, I'm not alone. But, also, sadly.....I'm not alone. Wish they could resolve this for all of us. It used to work just fine! 😫

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I've been talking to the YTM support desk like someone suggested, and supposedly they're going to send my comments to the specialist team. I'm not holding my breath, but maybe if more people submit tickets they'll do something about it.

 

I'd just cancel my YTM subscription, but like someone else above, I mainly subscribe for ad free YouTube. There's no way I can go back to watching ads on YouTube again. 

 

Edit: oh and I also sent them a link to this thread, but I don't know whether they read it. 

Just wanna ask, is this problem solved? I think I'm also having the same issue. 

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Not solved, and not likely to be solved. Here’s the answer I got back from the support desk:

 

“I just heard back from our specialized team just now. I know this isn't the answer you were hoping for, and I sincerely wish I had a better one to provide. However, the concerns that have been reported were deemed to be beyond our support boundary.”

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Not solved, and not likely to be solved. Here’s the answer I got back from the support desk:

“I just heard back from our specialized team just now. I know this isn't the answer you were hoping for, and I sincerely wish I had a better one to provide. However, the concerns that have been reported were deemed to be beyond our support boundary.”

Was this from Sonos support (which would make sense), or Google (which would confirm they don’t give a rip)?

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Sorry, forgot to add that. It's from the YTM support desk.

I have spoken to Youtube Music support this morning and it has been suggested that the problem is on the Sonos side of the link and not something YTM can resolve from their side. 

 

If this is the case, then Sonos really need to get this sorted its very frustrating. 

 

I have submitted diagnostics and noted the reference on the other thread.  

So not a very positive outcome from the YTM Support Desk Staff then.

Did the YTM Staff not say that they would put in a formal request from their end to Sonos, (if they had not done so already), as I understand that is what normally happens between partner services?

Also, it’s most unusual for one partner to publicly say that it’s the other partners fault - most just say that’s it’s an issue they’re aware of and they are working on with their partner service to get fixed.

Similar issue here. Whenever I first play a YouTube music track it will skip what sounds like about a 1/4 of a beat roughly every 10-15 seconds. I usually let it continue playing for about 2 minutes then start the same track from the beginning and the problem goes away. 

This is happening both with the S1 app with Play 5 gen 1 and S2 with Arc.

Similar issue here. Whenever I first play a YouTube music track it will skip what sounds like about a 1/4 of a beat roughly every 10-15 seconds. I usually let it continue playing for about 2 minutes then start the same track from the beginning and the problem goes away. 

This is happening both with the S1 app with Play 5 gen 1 and S2 with Arc.

I’m from the U.K. too and currently ‘out and about’ in the Midlands area with a Sonos Roam running on mobile WiFi and using the YouTube Music service installed in the Sonos App and it doesn’t miss a beat, nor is it skipping here. The Peter Gabriel tracks I’m listening to are all playing fine - I would expect all of us to have the same issue, if it was a Sonos or Google issue - so perhaps it’s a local network issue in your case. I would perhaps submit a system diagnostic report and note it’s reference and then contact Sonos Support Staff via this LINK and ask them to take a look at your setup.

Hope you get it sorted.👍

Similar chirping problems for the past year.  I only have S1 equipment (except for 1 beam - thought the S1 equipment might have been the issue) and have been on the fence with upgrading everything to S2 - if this YTM and SONOS chirping problem doesn’t get resolved I will definitely not upgrade.

Similar chirping problems for the past year.  I only have S1 equipment (except for 1 beam - thought the S1 equipment might have been the issue) and have been on the fence with upgrading everything to S2 - if this YTM and SONOS chirping problem doesn’t get resolved I will definitely not upgrade.

I think you would be best to perhaps follow the advice from, Mark P. in this thread, who provides the answer to the OP …and that is if you are experiencing the issue to contact Sonos phone support .. the link to do that is also shown in his post.

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