Apple music login loop

  • 2 March 2018
  • 3 replies

I'm logged into Apple Music on my android phone, but when I try to add Apple Music to Sonos, I enter the AM password and it loops back and asks for it again (different from if I enter it incorrectly).

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3 replies

Userlevel 6
Badge +3
Hi Sage, welcome to the community. We'd be happy to help. Is the system experiencing the same problem with a different controller? Also, to help us have a deeper look into your system, would you mind submitting a diagnostic and replying with the confirmation number? Here's an article explaining how: How to Submit Diagnostic
Did you find a solution to this problem? I’m experiencing it also.
Userlevel 7
Badge +20
Hi, jmkreiner. Are you still having this issue? If so, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause for you. Many thanks in advance.