for some reason I am now unable to see my Apple Music libraries including playlists in Sonos. Has there been any changes that has stopped this?
Best answer by Annazel S
Hi folks, thanks for your patience in this. At this point, it would be best to reach out to Sonos Support so we can take a closer look at this in real-time and expedite the process. I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.
When calling, you can help us by also having a Mac or Windows computer available so we have the option to perform any hands-on troubleshooting and testing as needed.
If you have any questions, please feel free to let us know.