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Apple Music curated playlists not showing up in search results

  • 27 January 2020
  • 51 replies
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Userlevel 1

Hi All,

This is getting a bit frustrating. In the past, when using the Sonos app in the search->playlists section I could enter an artists name ie Powderfinger and would get results such as Powerderfinfer Essentials, Powerderfinger: Next Steps etc returned.

For a few days this has not been working. Now when I run a search it seems to me that any of the Apple curated playlists are not returned in the search results, however, other playlists which are presumably created by other Apple Music users do show in the results.

Does anyone know if this is a Sonos or an Apple issue? I have tried deleting and readding my account to the Sonos app. Anyone else having these issues, or know of a solution.

Cheers,

Duddsy

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Best answer by Jeff S 10 March 2020, 18:03

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51 replies

Userlevel 7
Badge +20

Hi folks,

 

We’ve received reports that this issue is happening again, though it was previously fixed. We’re looking into it and will update the thread when things are resolved once more. Thanks for your patience.

Userlevel 7
Badge +22

If you look at the other thread: Apple are working on it. Evidently none of you work in the software development field. “When will it be fixed?” - when the developer(s) concerned figure it out, fix it, run it through the tests, then push it to the live service. Software fixes can’t be scheduled like a hair cut.

i am having the EXACT same issue.. ive always listened to the "Essentials" by plenty of artists through Sonos using Apple Music and never had an issue.. this just began happening in the last few days for me, i have a ticket open with them but no solution found.. i tried uninstalling Sonos as well as removing Apple Music from Sonos but neither have fixed the problem 

Userlevel 7
Badge +20

Hey folks, we’re currently investigating an issue affecting curated playlists in Apple Music on Sonos. I’ll update this thread when things have been resolved, but in the meantime you can add the curated playlist to “My Music” in the Apple Music app, and you should be able to find it in Sonos under My Music > Playlists > Apple Playlists.

Userlevel 7
Badge +20

Hi everyone, this issue should now be resolved. Please test it out and if any issues remain, submit a diagnostic report and reply here with the number.

Sonos only displays what is sent to them by Apple, they don’t modify that data in any way. 

As mentioned earlier yesterday in this thread, by controlav…

“Apple are working on it”. 

Sonos Staff have also said that they will update this thread, when the matter has been fixed. 

As a work around I have just used the voice automation to select my playlist.  Of course you have to know the name of the playlist you want.  So if you have a speaker with Alexa built in you can just say, “Alexa, play ‘today’s hits’ playlist from Apple Music.”  If you want it played on a speaker that doesn’t have Alexa built in you just specify the name of the speaker, “Alex, play ‘today’s hits’ playlist from Apple Music on Living Room.”  Or you can go into the app and choose to group speakers from the one already playing your playlist.  I use a pair of Sonos Ones in my office all day so this works well for me as I usually rotate between 8 playlists and I know the names

Fixed for me! Thanks!

Userlevel 7
Badge +20

Hi everyone,

 

This issue should be resolved once more. Please test it out and submit a diagnostic report if any issues remain.

Seems like there are quite a few people, myself included experiencing this.

No solution just yet but what I can tell you is that if you sear for “Apple Music” in playlists then loads of them appear albeit in a random order and can be played.  This suggests that it is not a problem with Apple but rather with Sonos.

Still waiting on a solution though.

Hi Jeff. Any update on this issue yet? Thanks. 

Hi Jeff. Any news?… 

 

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Having this exact issue, so very frustrating as would always select an apple activity curator playlist based on mood… issue hasn’t been resolved. 
 

 

Hi folks,

 

We’ve received reports that this issue is happening again, though it was previously fixed.

Err.. no.  I think you mean “we thought we fixed it but what we did didn’t work”.  Like everyone else on the thread, it’s now been some time since I’ve been able to search Apple curated playlists.

308851434

Hi everyone, this issue should now be resolved. Please test it out and if any issues remain, submit a diagnostic report and reply here with the number.


same issue with me 1868409223

Hi,

 

I am also having this issue

 

Diagnostics 35903766

 

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same issue 1882282476

I am having the same issue - no Apple curated playlists showing in the “Playlist” search. Here is my diagnostic code:1117441293. Thanks

Userlevel 1

I’m having this same issue. The Apple Music “Essentials” playlists used to show up in search and now they’re gone. This renders my Sonos system highly unusable with Apple Music. Please fix ASAP. 

I think I am seeing the same issue. If I search for an Apple Music curated playlist I don’t see it. If I search under ‘Playlists’ for ‘Apple’ I see some but not all. This looks like a simple search bug. Can anyone help me with how to find the Apple Music playlist I want to listen to from within Sonos? 
 

Thanks. 

Hey @Brantlinger , thanks for the post and for the diagnostic report.

I did not see any indicators that the Sonos  is suffering an issue with your playlist  would like to collect additional information regarding your inquiry.

  1. Are you using the monthly service Apple Music? Or iTunes?
  2. Have you tried to remove and re-add the music service?
  3. Is the music in the playlist fully downloaded, or are the contents of the playlist from streaming tracks only?

Feel free to make a reply here and I would be happy to take a look further.

Adam: Thanks for the quick reply. I use Apple Music. This suddenly started to happen about 3 days ago.

Yes, I removed and re-added Apple Music to my Sonos and the problem persists. It is for streaming only. For example, when I search “Beatles” in the playlist section, previously all the Apple Music playlists (i.e. Beatles Essentials, Beatles Deep Tracks, etc.) would appear - now nothing appears from Apple Music.

Same issue. Diag. 1488845081

September 2020.

Same issue for me. Search renders no Apple Music results at all. Initially, search results are partial, i.e. not the full list of playlists that the Apple app render. Eventually (weeks later), results turn to zero. The saved Sonos playlists play Apple Music tunes, so the issue is not associated with authorisation. Spotify integration does not display similar issues.

Fix for me: Remove the Apple Music service, and add it again. Repeat next time search results are disappointing.

Infuriating UX. Things were supposed to be easy, and I regret getting into the SONOS honey trap, even though I suspect Apple may be inducing this issue.